The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a part-time position working approximately 24 hours per week with the following schedule out of the Eden Prairie clinic location:
Wednesdays: 6:30a to 3p
Thursdays: 10:30a to 7p
Fridays: 8:30a to 5p

A $750 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative .

Essential Functions:

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID

Verify and document insurance information as defined by current business practices

Accurate and timely scheduling of new and existing patients in the current practice management system

Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments

Chart preparation and management

Maintain a working knowledge of health care plan requirements and health plan networks

Maintain timely communication with patients, families, and staff

Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent

Proficient in Microsoft Word, Outlook, and Excel

Customer Service experience required

Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines.

Complete job required training.

Comply with all applicable laws and regulations,

Demonstrate prompt and reliable attendance

Work in the clinic during business hours

Travel independently throughout the clinic ; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

Communicate and interact in a respectful and professional manner

Prioritize workload while being flexible to meet the expectations of the daily operations

Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Understand and execute a variety of instructions

Effectively operate equipment and communicate on and operate the phone system

Work independently with minimal supervision

Travel to other work locations, if required

Performance Expectations – TCO’s Core Values:

Integrity- Do the right thing and take responsibility for what you do and say

Service - Consistently contribute to deliver an exceptional experience

Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations

Innovation- Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic setting


TCO is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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