Overview

Starting pay of $17.54 per hour plus Benefits youll love:

Opportunities for overtime and shift pick-ups

Fly for free on any open seat on all Southwest flights

Up to a 9.3% 401 Company match, dollar for dollar, per paycheck*

An annual ProfitSharing contribution toward retirementwhen we profit, you profit**

Competitive health insurance for you and your family

Opportunity to buy Southwest Airlines common stock at a 10% discount

Responsibilities

JOB SUMMARY

Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

RESPONSIBILITIES

Provides friendly service to and maintains positive relationships with all internal and external Customers

Works in a cooperative spirit to ensure the success of our Company

Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs

Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems

Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage

Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner

Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company

Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal

Completes forms and reports as required by the Company

Writes irregularity and complaint reports as required

Duties may vary due to the size and organization of the station

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Southwest Airlines is an Equal Opportunity Employer

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job

Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations

Ability to work well with others as part of a team, meet the public, and work under stressful situations

Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period

Must be aware of hazardous situations and be able to handle emergencies as needed

Must work under tight time constraints to accomplish quick turns of aircraft

Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement

Must be able to perform all job functions within a limited space

Must be able to effectively communicate verbally by telephone, face to face and on public address systems

Must possess good written and oral skills

Must be able to communicate information and instructions verbally or via radio equipment

EDUCATION

No education requirement

EXPERIENCE

No experience requirement

LICENSING/CERTIFICATION

Must be able to obtain a SIDA badge and meet all local airport requirements.

May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

PHYSICAL ABILITIES

Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces.

Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.

Must maintain the ability to wear prescribed uniforms.

OTHER QUALIFICATIONS

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

Must be at least 18 years of age.

Must be able to comply with Company attendance standards as described in established guidelines.

Ability to work shift work and/or overtime.

Foreign language skills are desirable, but not required.

Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

Effective March 1, 2022, Southwest Airlines is voluntarily increasing the starting wage rate for Ground Operations and Cargo Agents to at least $17 per hour. This impacts roles such as Ramp, Customer Service, Operations, Provisioning, and Cargo Agent New Hires.

*401 match contributions are subject to the plans vesting schedule.

**ProfitSharing contributions are subject to the plans vesting schedule and are made at the discretion of the Company.

The starting wage rate increase above the contractual minimum wage is reviewed periodically and can be changed or discontinued at any time at the Companys discretion.

Post Begin Date 1 day ago

Requisition ID 2022-38936

Category Airport Positions

Location US-GA-Atlanta

Employment Type Regular Part-Time

Department 03-Ground Ops

It is also the policy of Southwest Airlines to provide equal opportunity to all individuals and not to discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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