RN Call Center Post Acute Part Time Weekends REMOTE

It's more than a career, it's a calling
OK-SSM Health St. Anthony Hospital - Oklahoma City

Worker Type:

Regular

Job Highlights:

At SSM Health, we know the healing power of presence begins with compassionate employees like you, come join our team!

This part-time position will work the Weekend shift, Saturday & Sunday, 7:00am-7:30pm. Eligible for the weekend shift differential .

This position requires RN license in the states of WI, MO, IL & OK. Must reside in the state of WI, MO, IL or OK.

Job Summary:
Answer and address incoming calls of a 24-hour, 7 day per week call center from Post-Acute patients, caregivers or families related to patient care with a customer service and positive patient care experience manner. Triage, evaluate, plan and implement effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Staffs a 24-hour telephone service for hospice, home health and telehealth services.

Collaborates effectively with staff, patients, families, and other health care providers.

Uses computer for live data collection and documentation, online resources for information gathering, and communication with callers through the phone system and EMR.

Demonstrates knowledge of regulations and Medicare Conditions of Participation.

Manages relationships with individuals and departments inside and outside of the ministry structure.

Creates an environment that leads to a positive patient care experience by evaluating, planning, and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. Duties may include but are not limited to completion of medication profiles, ordering home supplies, triaging patient phone calls and questions, reviewing and collaborating hospice/home health plan of care, contacting and collaboration with visit staff.

Uses principles of delegation to delegate tasks to visit staff.

May guide treatment advice.

May utilize advance technology with live chat and texting to assist callers.

Works in constant state of alertness and safe manner.

Performs other duties as assigned.

EDUCATION

Graduate of accredited school of nursing

EXPERIENCE

Two years progressive home care or hospice nursing experience or any combination of education that provides equivalent knowledge, skills or abilities.

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

Frequent use of vision and depth perception for distances near and far and to identify and distinguish colors.

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

Frequent keyboard use/data entry.

Occasional bending, stooping, kneeling, squatting, twisting and gripping.

Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

Rare climbing.

Licenses / Certifications:
Registered Nurse - Missouri Division of Professional Registration, Registered Nurse - Oklahoma Board of Nursing , Registered Nurse - Wisconsin Department of Safety and Professional Services, Registered Professional Nurse - Illinois Department of Financial and Professional Regulation

Work Shift:
Weekend Shift

Job Type:

Employee

Department:

8050000176 Administration

Scheduled Weekly Hours:
24

SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Learn more here

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time