For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its Empower Platform, NCI is at the forefront of implementing artificial intelligence solutions to solve the governments most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit www.nciinc.com.


NCI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees.



NCI:  As the  PFPA Tier 1/2 Support Technician , you will act as a model of customer service excellence to all organizational staff members in supporting the Pentagon Force Protection Agency user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.


Highlights of Responsibilities:

Provides technical support for system users.

Answer calls via the ACD System

Designs, analyzes, and maintains highly complex enterprise infrastructure environments

Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions.

Organize training session for staff on the usage of new software/ applications and hardware

Carryout diagnosis and repair of network-related problems

Bring up-to-date and preserve computer inventory and surplus equipment

Make sure desktop computers interconnect seamlessly with various systems

Preserve passwords, data integrity and file system security for the computing environment

Vouch for and implement upgrades on systems to guarantee longevity

Ascertain and repair hardware and network connectivity issues

Support for technical upgrading and maintaining of entire desktop systems

Assist in testing and deployment of new applications and systems

Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner

Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization

Resolve issues by carrying out problem analysis to implement temporary or permanent solutions

Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.



Clearance Required: US Department of Defense issued Secret clearance.

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Good written, oral, and interpersonal communication skills.

Ability to conduct research into PC and software issues and products as required.

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Team-oriented and skilled in working within a collaborative environment.

Required Education and Experience: 

Required Experience: 5 or more years of professional experience supporting PC hardware and software systems.

Required Education: Bachelor Degree or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.

Certification: CompTIA Security+

ITILv4 Foundation minimum certification preferred.


Physical Requirements: 

This position requires the ability to perform the below essential functions:

Sitting for long periods

Standing for long periods

Ambulate throughout an office

Stoop, kneel, crouch, or crawl as required

Repeatedly lift and carry weight up to 50 pounds

About NCI

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  NCI is a VEVRAA Federal Contractor.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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