In conjunction with their daily functional area activities, serves as the front line supervisor -- ensuring efficient and effective daily operations.
Shift: Monday - Friday 8am-4:30pm
Manages, motivates and supports staff to succeed.
Monitors incoming calls answered by staff for tone, telephone etiquette, professionalism and identification.
Handles complaints, concerns or issues with the utmost confidence, professionalism and maintains self-control.
Communicates with Call Center manager employee related issues, complaints and or problems.
Assists with reporting needs in department -- i.e., incoming call volume per agent and team, abandon and call recovery report.
Willingly assists team with daily call duties and other responsibilities when necessary.
Maintains professionalism and confidentiality when dealing with employee related issues.
Has the ability to identify individual areas of improvement needed to promote the team.
Understands and communicates policy, procedures, updates and revisions to staff.
Takes an active role at staff meetings and in-services to promote and improve processes.
Provides input on Employee Performance Reviews.
Assists in the dissemination and follow-up of insurance participation and contracts -- and other newly introduced material.
Displays excellent communication skills and telephone etiquette in all situations.
Answers incoming calls courteous and professional-identifies self and company.
Maintains excellent communication and rapport with referring physicians, patients, clinical site staff and radiologists.
Responsible for time card processing and attendance tracking.
Manages time effectively and efficiently.
Manages daily operation of phone system -- troubleshoots when necessary.
Maintains accurate data relating to employee suggestions, achievements and rewards.
Other duties as assigned.
We're looking for dynamic and knowledgeable leaders with at least 3+ years of experience as a PSR within a radiology center, excellent communication and interpersonal skills, computer skills, a high school diploma, problem solving skills, and the ability to build and maintain a strong team environment.
Must be able to type and file accurately.
Ability to maintain professional judgment.
Must be a self-starter.
Ability to interact effectively at all levels.
Education Experience Requirements:
The above knowledge, skills and abilities may be demonstrated by a high School Diploma or equivalent. Advanced degree and/or experience in specialty area preferred. Medical terminology and/or Radiology knowledge preferred.