Job Description

In conjunction with their daily functional area activities, serves as the front line supervisor -- ensuring efficient and effective daily operations.

Shift: Monday - Friday 8am-4:30pm

Duties Responsibilities:

  • Manages, motivates and supports staff to succeed.

  • Monitors incoming calls answered by staff for tone, telephone etiquette, professionalism and identification.

  • Handles complaints, concerns or issues with the utmost confidence, professionalism and maintains self-control.

  • Communicates with Call Center manager employee related issues, complaints and or problems.

  • Assists with reporting needs in department -- i.e., incoming call volume per agent and team, abandon and call recovery report.

  • Willingly assists team with daily call duties and other responsibilities when necessary.

  • Maintains professionalism and confidentiality when dealing with employee related issues.

  • Has the ability to identify individual areas of improvement needed to promote the team.

  • Understands and communicates policy, procedures, updates and revisions to staff.

  • Takes an active role at staff meetings and in-services to promote and improve processes.

  • Provides input on Employee Performance Reviews.

  • Assists in the dissemination and follow-up of insurance participation and contracts -- and other newly introduced material.

  • Displays excellent communication skills and telephone etiquette in all situations.

  • Answers incoming calls courteous and professional-identifies self and company.

  • Maintains excellent communication and rapport with referring physicians, patients, clinical site staff and radiologists.

  • Responsible for time card processing and attendance tracking.

  • Manages time effectively and efficiently.

  • Manages daily operation of phone system -- troubleshoots when necessary.

  • Maintains accurate data relating to employee suggestions, achievements and rewards.

  • Other duties as assigned.


Requirements

We're looking for dynamic and knowledgeable leaders with at least 3+ years of experience as a PSR within a radiology center, excellent communication and interpersonal skills, computer skills, a high school diploma, problem solving skills, and the ability to build and maintain a strong team environment.

  • Must be able to type and file accurately.

  • Ability to maintain professional judgment.

  • Must be a self-starter.

  • Ability to interact effectively at all levels.


Education Experience Requirements:

The above knowledge, skills and abilities may be demonstrated by a high School Diploma or equivalent. Advanced degree and/or experience in specialty area preferred. Medical terminology and/or Radiology knowledge preferred.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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