This role currently operates remotely, however, an eventual return to on site is expected

Client: Proctor Financial

Title: Customer Service Specialist

Pay: 15/Hr

Training: 9:30 AM 6 PM

Shift: 11:30 AM 8 PM



Handling about 50-80 inbound calls per day with varying call times.

Responsible for handling inbound calls pertaining to mortgage questions.

Will receive questions from borrowers, insurance agents and financial institutions.

When not taking calls on the mortgage line, will be taking calls on the insurance lines.

Candidates will be cross trained to handle all calls eventually.

The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

Must be able to multi-task between various systems to research and document the phone calls.

Must respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Outbound calls when necessary.


At least 6 months - 1 year of customer service experience in a customer facing role, call center or heavy phone experience preferred

Efficient in using a windows PC computer and navigating their software system

Typing: at least 30-35 WPM

Good verbal and written communication skills

Internet connection with a quiet, uninterrupted

About Aston Carter:

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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