Do you pride yourself on being an excellent communicator who helps others?
Are you passionate about inspiring a love of learning in children?
Want to combine your two passions?
Right At School is a leading education enrichment company that offers before-and after-school programs at schools across the country. Weve experienced tremendous success since the companys inception in 2010, growing over 50% year after year, and recently been named in Crains Fast 50 & Inc 5000 lists.
We are looking to add a Customer Service Representative to our dynamic and talented team with a FUN culture to support our parents and students.
Join us in expanding our impact on students, parents and schools in this exciting support role within Right At School!
As a Customer Service Representative, you will:
Respond to email inquiries in a timely and personable manner
Provide outstanding customer service to our families by region; understand the familys core concern, and resolve their issue.
Quickly and accurately assess the customers individual issue and take appropriate action steps to resolve it.
Follow concerns through to resolution; partner with other teams as needed to resolve concerns.
Accurately make changes to the account as directed by the customer and update notes information.
Maintain financial accounts by processing customer adjustments
Strive to meet quality assurance measurements and department goals
Provide technical support through email to parents of children using our programs and services
Follow communication procedures, guidelines, and office policies
Process scheduling adjustments, credits, refunds, and registrations.
Go the extra mile to engage and provides exceptional customer service
Project patience, empathy, caring, and sincerity in voice tone and words
What we are looking for:
High school degree or GED required; Associates degree a plus
A minimum of 2 years of customer service, help-desk, and/or comprehensive call center knowledge
Bilingual , is a plus
Strong organizational skills and attention to detail; ability to multitask, prioritize, meet deadlines and manage time effectively
Ability to communicate effectively to a variety of audiences, including the ability to remain calm and courteous when handling difficult calls and requests
Ability to make sound decisions quickly in a fluid, fast business environment
Excellent written communication with knowledge of proper grammar and email etiquette
Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments
Familiarity with CRM systems and practices and/or willingness to learn and gain proficiency in new software systems
Why work for us:
Your work will have a direct impact on the children, parents and communities we serve
We offer a work environment that is diverse, inclusive and welcoming to all
We believe in gratitude, recognition and appreciation to our awesome staff
We believe in open communication and are not hierarchical
We provide opportunities for professional development as your learning will never stop at Right At School
We offer competitive compensation and perks
Our culture is fun, energetic and ego free
One of our core values is being locally-inspired. We will follow the guidance of our State and school district level partners in regard to any COVID-19 vaccination and/or testing requirements they may put in place. In some areas this may mean that employees are required to be fully vaccinated against COVID-19 in order to work in schools . Employees are also required to wear masks at all times during work hours, regardless of vaccination status.
Here at Right At School, our commitment to equal opportunity runs deep. We really mean that. In order to achieve our goals, we need to work hard to create a diverse workforce so we can reach as many students, parents, and schools as possible. We embrace the uniqueness in everyone and we encourage each individual to be their true selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued here. We do not stand for discrimination or harassment of any kind. Come as you are.
Posted Date : 2022-05-07
Job type : Full Time