Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career? FROSCH has a terrific opportunity for an Online Support Specialist, providing 2nd level support to our clients with our online booking tools.

Job Details:

Ability to handle complex, global, multi-phase Concur client implementations, including end-to-end testing

Conduct comprehensive site configurations and end-to-end testing

Work with clients and internal teams to identify key business requirements and configure the Online Booking Tool to meet those requirements

Communicate "best practice" recommendations

Review and report/fix errors in the HR feeds to the online booking tools and Client portals

Effectively troubleshoot complex online and off-line issues for multiple travel systems effectively and efficiently

Collaborate with clients and internal teams to investigate issues quickly and effectively

Perform numerous tasks simultaneously that can be unrelated in nature

Assist Tier 1 support when needed

Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

Be responsive to clients needs and issue resolution with excellent communication and follow up

Live up to FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected


Team Player

Strong attention to detail

Ability to work well under pressure

Ability to work unsupervised in a virtual team environment

Ability to take direction at all levels within FROSCH

Recent, native GDS experience on Sabre is a must

Proficient with Microsoft Office, specifically Excel

Experience with Profile Management Tool is preferred

Able to understand Mid-office functionality is required

Able to understand web portal, dashboard concept


What FROSCH Offers You:

Flexibility to work from home

Opportunity to make a difference in a growing global company

Strong collaborative environment

Medical, Dental, and Vision plus 17 supplemental benefits.

IATA and LifeMart benefits

Gym Reimbursement

Continued Industry Training

Employee Recognition Program

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values; Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Equal Employment Opportunity Policy StatementFROSCH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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