Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career? FROSCH has a terrific opportunity for an Online Support Specialist, providing 2nd level support to our clients with our online booking tools.
Ability to handle complex, global, multi-phase Concur client implementations, including end-to-end testing
Conduct comprehensive site configurations and end-to-end testing
Work with clients and internal teams to identify key business requirements and configure the Online Booking Tool to meet those requirements
Communicate "best practice" recommendations
Review and report/fix errors in the HR feeds to the online booking tools and Client portals
Effectively troubleshoot complex online and off-line issues for multiple travel systems effectively and efficiently
Collaborate with clients and internal teams to investigate issues quickly and effectively
Perform numerous tasks simultaneously that can be unrelated in nature
Assist Tier 1 support when needed
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Be responsive to clients needs and issue resolution with excellent communication and follow up
Live up to FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Strong attention to detail
Ability to work well under pressure
Ability to work unsupervised in a virtual team environment
Ability to take direction at all levels within FROSCH
Recent, native GDS experience on Sabre is a must
Proficient with Microsoft Office, specifically Excel
Experience with Profile Management Tool is preferred
Able to understand Mid-office functionality is required
Able to understand web portal, dashboard concept
What FROSCH Offers You:
Flexibility to work from home
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental, and Vision plus 17 supplemental benefits.
IATA and LifeMart benefits
Continued Industry Training
Employee Recognition Program
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values; Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
Equal Employment Opportunity Policy StatementFROSCH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Posted Date : 2022-05-07
Job type : Full Time