ARS- Rescue Rooter of Raleigh is seeking a Quality Assurance Assistant to join our team.
Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401 with company match; and healthcare flexible spending account .
Schedule: 9am to 6pm
Salary expectations - Starting between $15 - $18/hr based of experience and interview
The Quality Assurance Assistant is responsible for communication and resolution of escalated customer issues throughout the branch. The individual selected for this role will work with the partnership of each department to resolve complaints. Key objective is customer satisfaction and retention. Ensuring that customer complaints are handled, managed, and addressed, and resolved in a timely and successful manner.
Receives incoming telephone calls and outbound calls to customers.
Enters customer data into the Customer Satisfaction tool.
Update and solve customer care cases in the CST tool.
Responds to customer issues related to price discrepancies, damages, quality of service or any other service issues promptly via phone or email.
Listens and responds to customers while documenting telephone conversations.
Maintain excel spread sheets to record status and outcome of cases
Setting up files for weekly commission
Weekly update AOR commission payout.
Daily Happy calls to previous service customers and to installations from day prior.
Monitor Podium website for incoming messages.
Other duties as assigned.
2-3 years of customer service experience.
Preference given to those with prior experience in customer satisfaction and retention.
Must be computer literate with knowledge of Microsoft Office products.
Must be able to use general office machines.
Strong communication and interpersonal skills.
All candidates are required to undergo a pre-employment drug screen, MVR and employment background checks.
Allgood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job ID: 2022-31956
Company Name: ARS-Rescue Rooter
Post End Date: 5/13/2022
Compensation Range: 16-20
Posted Date : 2022-05-07
Job type : Full Time