Provide DME technical support and complaint handling coordination for customers which includes the complaint investigation process, a resolution which may include replacement parts and reporting issues and trends to Senior DME Technical Support Specialists.
Manage white glove accounts and provide replacement parts
Troubleshoot and investigate customer/sales force complaints.
Assist Senior DME Technical Support Specialist or DME Technical Support Manager with corrective/preventative actions on the DME product line.
Cross-reference and/or research external brands to identify corresponding Medline products on high profile or “emergency” requests from the division.
Issue replacements/credit orders/RGAs as required for complaint resolution and to notify sale reps/customers the results of the investigation.
Serve as a liaison between the DME technical support team and the division in order to open lines of communication in regards to specific product categories for training and product knowledge purposes.
Coordinate rework of product as required in response to complaints.
Investigate and report photos provided by customers to close tickets.
Posted Date : 2022-05-07
Job type : Full Time