Position Description:

The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionalism and customer service to team members, caregivers and other customers through daily interactions. The Field Support Specialist I provides our clients and customers with a positive first impression of the companys core values and competencies.

Essential Duties and Responsibilities:

Maintains confidentiality of client, patient, caregiver, and team member information and records

Meets and maintains HIPAA regulations in regards to Protected Health Information

In collaboration with the Field Support Specialist II:

Assists candidates through the application, hiring, and onboarding process

Assists with the billing, payroll, and medical records process

Demonstrates positive professional interactions with all candidates, caregivers, team members, clients and customers

Greets and provides excellent customer service to all visitors. Manages the front desk console and provides clients and customers with a positive first impression.

Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles

Performs other duties as assigned

Minimum Requirements:

High school diploma or equivalent degree required

Minimum one year of administrative work experience, to include typing skills

Meets all federal, state, and local requirements

Proficiency with computers, including Microsoft Office

Excellent verbal and written communication skills

Ability to work independently and multitask effectively while maintaining attention to detail

Compliance and Ethics Expectations:

Participates and successfully completes the companys compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements

Sets an example for other employees regarding how the Companys Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members

Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations

Promotes an environment in which other employees are encouraged to report potential violations

As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance

Homecare

Benefits

At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Competitive pay & weekly paychecks

Health, dental, vision, and life insurance

401 savings plan

Awards and recognition programs

Benefit eligibility is dependent on employment status. *CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy , Health Advocate Employee Assistance Program, Health Savings Account , 401, 401 Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group

Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxims commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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