Researches and responds to customers inquiries by accessing the various system and other informational sources

Responds to customer/group and provider questions through telephone contact and/or written communication using proper etiquette, grammar, punctuation, etc.

Adheres to determined quality standards for the handling of calls and written inquiries.

Reviews subscribers coverage to determine type and level of benefits.

Assembles, sorts, copies, distributes, logs, files and retrieves claims, phone messages, internet mail and other materials.

Position requires a high school diploma or equivalent and one year experience in a customer service business environment, preferably a call center that requires the simultaneous use of multiple computer applications to assist the customer. Will accept any suitable combination of education, training, or experience.

Position requires advanced communication, interpersonal and organizational skills; ability to perform duties such as telephone, e-mail, webchat, voicemail, fax, and written inquiry functions on demand; knowledge of personal computing and Windows based software applications such as Introduction to Windows, Basic Word, Basic Excel; and Basic Internet skill.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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