The Patient Services Coordinator is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the first impression guests through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.

1.0 FTE position authorized for 80 hours per pay period

Fully Benefit Eligible!

This specific role will be 'housed' out of Edina, but would be expected to float between 3 other locations to help cover time off requests. The start/stop times can vary between 6:30am-6:00pm.


Completes scheduling and registration functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, communicating changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Adds pertinent information and documents into the patient record

Arrange for interpreter services when appropriate

Completes clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Report development

Develops and implements office/department procedures to maintain systems and records

Orders supplies and monitors par levels for the department

Locates and orders repairs and service requests

Knowledge of applicable equipment/processes

Ability to coordinate and document operational processes

Maintains databases, files and records on a regular basis according to established procedure

Completes the Medicare and Medical Assistance certification, as applicable

Demonstrates strong communication skills

Strong knowledge and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities


Must have strong interpersonal and phone skills. Must be self-directed in fulfilling job duties. Would prefer medical office experience.

Ability to relate to all age levels

Computer skills

Customer service

Detail orientated


Organizational skills





Vocational/Technical Training


Clerical/scheduling experience

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Fairview Health Services is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

Vaccination Update

As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Edina | US-MN-Edina | US-MN-Eagan | US-MN-New Hope | US-MN-Maplewood

Posted Date 12 hours ago

Requisition ID 2022-93597

Profession Non-Clinical Support Staff

Speciality Rehabilitation Services

Department Outpatient Rehab

Shift day

Hours per 2 weeks 80

Location Southdale Place

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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