Overview
The Patient Services Coordinator is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department/program. This role creates the first impression guests through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.
1.0 FTE position authorized for 80 hours per pay period
Fully Benefit Eligible!
This specific role will be 'housed' out of Edina, but would be expected to float between 3 other locations to help cover time off requests. The start/stop times can vary between 6:30am-6:00pm.
Responsibilities
Completes scheduling and registration functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record
Arrange for interpreter services when appropriate
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Knowledge of applicable equipment/processes
Ability to coordinate and document operational processes
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Qualifications
Must have strong interpersonal and phone skills. Must be self-directed in fulfilling job duties. Would prefer medical office experience.
Ability to relate to all age levels
Computer skills
Customer service
Detail orientated
Flexibility
Organizational skills
Scheduling
Secretarial
Preferred
Education
Vocational/Technical Training
Experience
Clerical/scheduling experience
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Fairview Health Services is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.
Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.
Vaccination Update
As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.
EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.
Job Locations US-MN-Edina | US-MN-Edina | US-MN-Eagan | US-MN-New Hope | US-MN-Maplewood
Posted Date 12 hours ago
Requisition ID 2022-93597
Profession Non-Clinical Support Staff
Speciality Rehabilitation Services
Department Outpatient Rehab
Shift day
Hours per 2 weeks 80
Location Southdale Place
Job Details:
Posted Date : 2022-05-07
Job type : Full Time
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