The Patient Services Coordinator - Flex Workforce is responsible for check in, scheduling and re-scheduling of patients and may also serve as the primary contact for department needs regarding patient scheduling. This role creates the first impression for guests through the scheduling and check in process, and ensures exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions at the front desk.

As a FWF-PSC this position covers core staff vacations, LOAs, volume needs and sick calls across the rehab locations at multiple sites and varying start/end shift times

This is a benefit and PTO eligible position.

Hours are full-time - 40 hours per week, 80 hours per pay period.


Completes scheduling functions

Demonstrates excellent customer service skills

Produces efficient and accurate schedules and associated reports

Records and updates schedule changes accurately, communicating changes to all involved staff

Seeks out solution to time conflicts directly through parties involved and other available resources.

Scans pertinent documents into the patient record

Arrange for interpreter services when appropriate

Completes clerical and reception duties

Answers, screens, and responds to telephones calls

Reviews and routes scans, faxes, inter-departmental or postal service mail

Takes and leaves concise messages for patients and responds as requested

Makes new patient packets

Pulling and tallying data

Word processing

Demonstrates strong communication skills

Strong knowledge and familiarity with the Fairview system

Strong organizational and prioritization skills

Ability to prioritize competing activities


Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs

Travels to and provides care in multiple settings as assigned

Demonstrates personal flexibility to meet staffing and patient needs

Manages unanticipated changes throughout the day

Demonstrates ability to provide care with a variety of clinical populations

Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care

Adaptable in responding to demands of multiple processes and supervisors



Highschool Diploma

Vocational/Technical Training


Clerical/Scheduling Experience

Experience working in a fast-paced healthcare/clinic setting is preferred

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Fairview Health Services is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

Vaccination Update

As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Golden Valley

Posted Date 12 hours ago

Requisition ID 2022-93603

Profession Non-Clinical Support Staff

Speciality Rehabilitation Services

Department Flex Workforce

Shift day

Hours per 2 weeks 80

Location Fairview offices at Kasota

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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