What We Can OfferYOU!

We offer competitive salariesandbenefits, work-life balance,flexible work arrangements, opportunities for growth and development, and a great place to workacross our enterprise!

What WillBe Your Purpose :

The Patient Service Center Representative is responsible for scheduling surgical procedures, diagnostic tests, therapy services and other medical appointments. This role will also reschedule appointments, as needed, from the physician bump list as well as confirm appointments with the patients. This position will provide excellent customer service to the clinic's internal and external partners.

What Will You Be Doing:

Scheduling Patient Appointments

Verify patient's demographic and insurance information; run insurance eligibility.

Determine reason for visit and handle scheduling with Physician at correct location.

Refer to the Participating Insurance List to determine if Physician is contracted with the patient's insurance.

Provide relevant instructions to patient for scheduled visit; explain deposit policy, if necessary.

Explain Concierge Services and location to new patients to the clinic.

Sending Correct/Informative Phone Notes

Verify with patient the reason for the call.

Send phone note with pertinent information to the correct Physician's office with the correct importance indicator.

Reschedule Patient Appointment from Physician Bump List

Call patient to inform of Physician unavailability and re-schedule.

Send rescheduling card to patient if unable to reach via phone and cannot leave a voicemail message.

Assist with clerical duties as given by the Manager/Supervisor.

WhatYou MustHave:

Required Management Experience:
No supervisory/management experience required

Required Education:
High school diploma or GED

Demonstrated excellent customer service skills.

Experience in a high call volume setting.

Proven ability to multi-task and concentrate in a noisy group atmosphere.
What We Prefer:

Data entry experience.

Call Center experience.

Previous experience in a healthcare environment.

General Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

Job Details:

Posted Date : 2022-05-07

Job type : Part Time

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