Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!
We provide our employees with the following tools and resources to be successful:
Outstanding benefits package
Paid time off
Work schedule: M-F, day shift
We are currently looking for a full time Dispatch / Road Service Coordinator for our Burlington, VT branch. The Road Service Coordinator is directly responsible for the management of the Road Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.
Dispatch Technicians to handle service requests and preventive maintenance
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Organize and file paperwork for the department
Maintain Technician time log
Answering internal and customer service calls
Weekly payroll time card entry
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
PM running & monitoring throughout the month
PM tracking reports & audit completed work for weekly meeting
PM scheduling for technicians
Work in process assistance to dispatch proper technician to our customers
Fleet service call monitoring & assignment
Fleetmatics monitoring to ensure technicians are on time at field accounts
Responsible for various reports
Assist Technicians with finding technical data
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned
Desired Skills and Qualifications:
Previous dispatching, warranty administrative or mechanic experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision: No special vision requirements.
Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Culture is Job #1. Alta Equipment Company prides itself in the 3 Ps of business: People, Process and Product. By investing in the best people and creating a one team approach, Alta Equipment Company earns customers for life.
If you have a passion for excellence and are ready to make a difference within our organization, were ready for you. Whether its selling the worlds-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a Top Work Place USA, our 2100+ employees in the Midwest , East Coast and the South are committed to excellence. Its the Alta way.
So, lets start the conversation. Click the link to apply and begin the journey of a lifetime.
At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in ones profession through additional training and learning.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
Posted Date : 2022-05-07
Job type : Full Time