Sr Analyst-Non Trading Support

Charlotte, North Carolina;Charlotte, North Carolina; Charlotte, North Carolina

Job Description:

This resource should to have 3-5 years of technology/customer service experience. They will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these groups Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests , assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves . The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.

Required Skills:

Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite . Familiarity with Market Data applications, mobile device troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Desired Skills:

Familiarity with Mac OS X a plus. Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite . Familiarity with Market Data applications, mobile device troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Job Band:

H6

Shift:

1st shift

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This resource should to have 3-5 years of technology/customer service experience. They will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these groups Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests , assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves . The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.

Required Skills:

Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite . Familiarity with Market Data applications, mobile device troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Desired Skills:

Familiarity with Mac OS X a plus. Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite . Familiarity with Market Data applications, mobile device troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.

Shift:

1st shift

Hours Per Week:

40

Learn more about this role

Full time

JR-22039284

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Lauren Ervin

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE .

To view the "EEO is the Law" Supplement, CLICK HERE .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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