Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Benefits Delivery and Administration combines our leading benefits and accounts administration and marketplace offerings for employers and retirement plan sponsors of all sizes.  The changing benefits landscape in the U.S. continues to create new challenges and opportunities for the organizations that provide benefits to nearly 160 million Americans.  Our suite of innovative, holistic, best-in-class solutions give them new, more flexible ways to deliver benefits that match their organizational objectives, and enhance their ability to attract, engage, and retain top talent.  The Individual Marketplace is one of four service lines within the Benefits Delivery & Administrative segment which focuses on providing solutions for Medicare-eligible and early retirees.
The Role
Senior-level position within Willis Towers Watson, providing strategic relationship management and consultative services to clients.  The Senior Associate will work within the Individual Marketplace service line and will serve as the account manager for high profile/complex clients of Willis Towers Watson’s retiree services and programs.  The key areas of this role include development and ongoing management of strong productive relationships with executive level client contacts.  The ideal candidate will have experience within the medical insurance or benefits administration industry.  This role will require a business-oriented leader who recognizes changing market dynamics and can effectively partner with a variety of internal Willis Towers Watson associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction.  The Senior Associate must be a subject matter expert in Medicare, Health Reimbursement Arrangements and the internal processes related to our business. This is a remote position, but must be within reasonable distance to a local Willis Towers Watson office and major airport.


Retaining, growing and managing large account portfolios, working with service delivery teams

Building credibility and maintaining trust by developing and implementing new solutions as the subject matter expert

Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to the client base, by developing a deep understanding of the client’s needs and business issues to incorporate into wider solutions

Consult on service, communication and funding strategies to various levels of client management, including senior level human resources and C-suite representatives

Prepare, analyze and present operational and financial data effectively to clients and consultants

Analyze and interpret statistical reports and all other available benefits data directly or through internal or external partners

Work closely with supporting areas to oversee administration, ensuring service delivery meets contract requirements

Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention

Prepare, analyze and present reporting to both clients and internal partners

Ability to work in fast-paced, high email volume environment with seasonal fluctuations in workload


Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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