Robert Michael Communications is hiring an IT Help Desk Analyst to join our growing team! The role will provide technical assistance and support related to computing systems, hardware, software, and user issues in a timely and professional manner.

We are looking for someone who is well organized, enjoys working with end-users, and able to problem-solve on their own with minimal assistance. Must be versed in basic Server configuration Methods including Standalone and Virtualized Environments, Support of WAN and LAN networks, backups, exchange, and Cloud.

RMC is an administrative company offering shared services to an independent medical education company and two full-service medical communications companies. The corporate office is located in Voorhees, New Jersey, outside of Philadelphia. While the role is mostly remote, candidates must live within driving distance of the office and may require a few days per month in the office based on business needs.


Respond to user requests entered in our ticketing system.

Keep workstation up to date using standardized configurations via Intune.

Monitor computer hardware to ensure functionality.

Perform troubleshooting to diagnose and resolve problems.

Maintain records, logs of repairs and fixes, and maintenance schedule.

Identify computer or network equipment shortages and place orders.

Train new employees.

Train users in different apps.

Carefully configure new computers according to each users profile.

Develop training for software use, create how-to and SOP documents to teach staff and clients how to navigate and properly use company software.

Document vendor agreements, licenses, and inventory.

Help to monitor, maintain, and troubleshoot server, network, and backups.

Follow up on any outstanding items and provide updates as necessary.

Adhere to departmental procedures and proactively communicate to supervisor when procedures are not, or cannot be followed

Work with System Administrator and Network Support team to properly maintain, optimize the companys network and applications

Serve as a resource to backup other functions in the department as needed


Bachelors degree in computer science from a four-year college or university with at least two years of experience; or three to five years of related experience and/or training; or an equivalent combination of education and experience.

Familiar with IT Service Management concepts, practices, and procedures.

Familiar with Windows Server

Working experience with SonicWall Firewall, HP Switches, TCP/IP, and Routers

VOIP server management and configuration

Knowledge of Office 365

Working experience with virus protection software

Working experience with Cloud Administration

Knowledge of Security Camera Administration

ARS Systems experience is a plus

Audio/Video editing experience is a plus

 We offer our Full-Time Employees:

Competitive Compensation

Work from home with a flexible schedule

Medical & prescription drug plan insurance- employees premium paid in full

Dental insurance- employees premium paid in full

Stipend for waiving medical & dental insurance

Life & AD&D insurance- employees premium paid in full

Short and Long-term Disability Insurance- employees premium paid in full

Referral Bonuses

Voluntary insurance plans available

401 retirement plan

Employee Assistance Program

Reduced summer hours; Memorial Day to Labor Day

Paid time off and paid holidays

Professional work environment encouraging personal development & team growth through regular team building workshops

Open communication encouraged

Well established company, independently owned

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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