At Heritage we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including:

Competitive Salary

Medical, Dental, and Vision Benefits

401k Retirement Plan

Paid Holidays & Vacation

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Job Overview:

This position is responsible for dispatching, scheduling, and workflow among the service technicians.

Dispatcher Primary Responsibilities:

  • Prioritizes new unscheduled service calls for service technicians to meet or exceed customers needs
  • Sets up daily schedule for all service technicians at the branch location.
  • Provides support to branch service technicians in the field to resolve problems
  • Assist in taking a high volume of customer service calls and
  • Obtains and evaluates all relevant information regarding inquiries, discrepancies, and or
  • Provides updates customer and or associates and answers questions regarding pending service calls, parts on order,
  • Assists technicians via email, text, or by phone
  • Verifies warranty information with manufacturers and collects accurate information to close out service calls
  • Sends quotes/estimates for order parts in a timely
  • Performs other duties/tasks as

    Qualifications:

  • A High School diploma or the equivalent in
  • Familiarity with computer software to include Microsoft Outlook, Word, and

    Skills, Abilities, and Other Requirements:

  • Excellent written and verbal communication
  • Excellent customer service
  • Attention to detail and ability to multitask to
  • Strong organizational
  • Demonstrated ability to develop and maintain positive work
  • Ability to handle multiple tasks simultaneously including multiple incoming phone
    For more information, visit 'Heritage Careers'
    https://www.heritageservicegroup.com/careers

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Job Details:

    Posted Date : 2022-05-07

    Job type : Full Time

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