At Heritage we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including:

Competitive Salary

Medical, Dental, and Vision Benefits

401k Retirement Plan

Paid Holidays & Vacation

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Job Overview:

This position is responsible for dispatching, scheduling, and workflow among the service technicians.

Dispatcher Primary Responsibilities:

  • Prioritizes new unscheduled service calls for service technicians to meet or exceed customers needs
  • Sets up daily schedule for all service technicians at the branch location.
  • Provides support to branch service technicians in the field to resolve problems
  • Assist in taking a high volume of customer service calls and
  • Obtains and evaluates all relevant information regarding inquiries, discrepancies, and or
  • Provides updates customer and or associates and answers questions regarding pending service calls, parts on order,
  • Assists technicians via email, text, or by phone
  • Verifies warranty information with manufacturers and collects accurate information to close out service calls
  • Sends quotes/estimates for order parts in a timely
  • Performs other duties/tasks as


  • A High School diploma or the equivalent in
  • Familiarity with computer software to include Microsoft Outlook, Word, and

    Skills, Abilities, and Other Requirements:

  • Excellent written and verbal communication
  • Excellent customer service
  • Attention to detail and ability to multitask to
  • Strong organizational
  • Demonstrated ability to develop and maintain positive work
  • Ability to handle multiple tasks simultaneously including multiple incoming phone
    For more information, visit 'Heritage Careers'

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Job Details:

    Posted Date : 2022-05-07

    Job type : Full Time

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