$3,000 Progressive Sign On Bonus.

Sign On Bonus details: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.

Bring your experience and education to the table to sweeten the deal. Your future with AT&T is looking pretty bright!

Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, youll assist with telephone and face-to-face customer interactions that utilize various tools and systems . Youll proactively evolve to meet customers needs and competitive demands. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.

Our call center environment is constantly evolving so well look to you to drive tools and technology to enable first call resolution. In the process, youll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. Youll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.

In addition to these duties, youll be required to:

Handle wireless local number portability , relocations, combined bill support, after hours inquiries and pre-paid service.

Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

Proactively engage T3 support to address & resolve issues.

Remain proficient in all billing, rate plan and feature matters.

WFH Requirements:

Must have verified internet service and an established dedicated work area . Company will provide equipment

Must maintain workspace in alignment with WFH standards and participate in workspace audits .

Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

We prefer that you have:

At least one year customer service experience

Call Center experience

Advanced typing/keyboarding skills

Whats in it for you? Well offer paid-training that youll complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. Hourly wages start at $15 up to $17.01. Youll also gain an amazing benefits package with medical/dental coverage, 401 plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

Eligible AT&T wireless plans and wireless accessories

AT&T Internet

AT&T phone & AT&T wireless home phone

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre 18 years or older, lets talk. #virtualjob #virtualwork

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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