Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
Performs Enrollment Center Sustainment responsibilities on a daily basis
Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
Represents the company and the program that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities, as necessary
Successfully completes time sensitive trainings/briefings as assigned.
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Knowledge, Skills and Abilities:
Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Technology - Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry.
Clerical - Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring - Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action.
Integrity - Job requires ethics and honesty
Travel Requirement, Working Conditions and Physical Demands:
Travel requirement, such as:
Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops.
Overnight travel as required; should not exceed 75-100% of the time.
Travel by air will be required.
Able to prepay all travel expenses and receive reimbursement.
Working Conditions, such as:
General office environment. The work area is adequately lighted, heated, and ventilated.
Physical Demands, such as:
Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
High school diploma or equivalent degree
Minimum one year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials is a plus
Previous sales experience preferred
Evening and weekend work may be required
Must be at least twenty five years old
Must be a US Citizen
Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications
Reliable transportation and valid driver's license required.
Posted Date : 2022-05-07
Job type : Full Time