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Desktop Support Specialist Intermediate

ESM Leavenworth - KS - USA

May 07, 2022

Enterprise Solutions and Management is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Desktop Support Specialist-Intermediate for an exciting opportunity located in Ft. Leavenworth, Ks.

Job Description and Responsibilities

  • Provides Applications, Desktop and IT Support
  • Install, operate, and maintain end user devices .
  • Diagnose, troubleshoot, and restore computers and printers/MFDs.
  • Responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services.
  • Serve as the first point of contact for troubleshooting hardware and software PC and printer problems.

    Required Knowledge, Skills and Abilities

  • Experience Windows operating systems in physical and virtualized environments.
  • Experience with personal computing devices including tablets, laptops, and peripherals.
  • Experience with DoD Security Technical Implementation Guides , IAVA, patch management solutions,
  • Ability to prioritize Trouble Ticket assignment and manage tasks within Trouble Ticketing system.

    Desired KSA

  • Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
  • Candidate must communicate effectively with team members, team lead, management, and government customer
  • Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision

    Minimum Training, Education, and Certifications

  • IAT II 8570 Certification certification required at time of hire
  • Office 365 or Windows desktop or A+ certification required at time of hire
  • HS w/ 5+ yrs or MA/MS w/1+ yrs or BA/BS w/2+ yrs or AA w/3+ yrs

    Minimum Clearance

  • Secret

    Physical Requirements

  • Ability to sit, stand, walk for extended periods of time
  • Ability to use a computer

    Additional Requirements

  • Other duties as assigned
  • Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites

    ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

    Job Details:

    Posted Date : 2022-05-07

    Job type : Full Time

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