Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Were growing fast, constantly innovating, and couldnt be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
At Anaplan these words come to life by making employees feel empowered and inspired. Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence.
We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious IT Support Analyst to join End User Services supporting out of our SF Headquarters . This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If youre ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
Come see for yourself what an exciting place to work for looks like.
Insight on your impact
You will work with a global end user and infrastructure team and will have significant impact to IT End User Services. Satisfaction, quality and agility is the name of the game. No heavy red tape, no politics, just the work and challenges you love! This is a rewarding, progressive career opportunity with a company that values diversity, flexibility and understands the need for a good work/life balance.
Your qualifications, your influence
To be successful in the role, you must possess the following skills
Mac\PC hardware and operating systems, standard applications, printing, video conferencing, messaging, enterprise applications and remote access tools. Proficient in Mac OS and Win 10 is a must.
Administration with proficiency of collaboration, mail and authentication SaaS subscriptions such as Okta, O365, Slack, Box, Service Now, Webex and Zoom.
Familiarity in systems management platforms: JAMF, SCCM, Workspace One, etc
Support IT Onboarding team with laptop builds and host new hire orientation
Strong end-point troubleshooting skills
Must have superb customer service skills
Comfortable supporting executives in a demanding atmosphere
Company all hands, FAQs, large events with Zoom and Webex
Be available to work a rotating on call schedule with your peers
Providing a key role in supporting IT service level commitments, corporate policies, corporate standards, and compliance requirements: service, incident, problem, access and change requests
Effective workstation lifecycle management: new hires refreshes, break-fix, decommissioning, offboarding etc
Visit relevant Anaplan offices as required. Minimal travel needed, but applicants must be willing and eligible to do so
Creates, maintains and implements process documents, IT policies and knowledge base articles
This role requires normal IN office hours supporting a tech hub with opportunity for remote work occasionally
Do your best to provide the best user experience!
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation, and we appreciate your understanding and flexibility with any related changes to our interviewing process.
Posted Date : 2022-05-07
Job type : Full Time