Ideal Image is North Americas #1 aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes confidence changes everything, and its mission is to instill confidence by helping people look and feel their besttaking a holistic, personalized approach to health and wellness that works from the inside out.
The role of the Client Coordinator provides assistance in the treatment and care of clients. The role prepares and/or updates the clients medical record for their treatment. The role includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment
The company is headquartered in Tampa, FL
Assists Medical Professional in clinic by:
Provides information, services, and assistance to clients in-clinic
Verifies client information, medical history, and confirming purpose of visit in accordance with protocols
Captures relevant information into client files/charts
Provides clients with information on additional services
Sets up appointments with client and medical professional with treatment questions
Prepares and cleans treatment rooms for clients
Greets clients and visitors into the clinic by standing and extending a warm welcome
Establishes and maintains rapport with clients to ensure overall customer service satisfaction
Answering client questions including scheduling appointments
Checks client appointments in and out
Collects any payments, if any are outstanding ensure knowledge of payment system
Ensures a thorough understanding of company policies and procedures
Checks physical mailbox daily, processes any mail accordingly
Provides clinic tours as needed to new clients
Works collaboratively with Client Experience Team on client inquiries
Works collaboratively with other cross functional teams and departments
Secures client information by completing and safeguarding records in compliance with all laws
Works with clients to relay instructions from medical professionals and answer questions about treatments
Ensures clinic email is reviewed and handled accordingly
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Keeps supplies stocked
Manages equipment repairs with vendors
May assist in inventory intake and recordkeeping as outlined in the inventory guide
File management including creation of medical charts, filing, ensuring effective documentation, storage management
Assists with prescription ordering
Maintains and updates job knowledge by participating in educational opportunities
Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
Other Clinic duties as needed
Requires a high school diploma or its equivalent
0-1 years of healthcare or in a clinic setting
Experience in a customer care or customer service setting
Knowledge of clinic operations
Knowledge of clinic safety operational guidelines
Knowledge of key administrative systems
Must be flexible and adaptable and be able to thrive in a high-growth, dynamic environment
Highest standards of accuracy and precision; highly organized
Articulate with excellent verbal and written communication skills
Ability to think creatively, highly-driven and self-motivated
Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
Strong teamwork, partnership and leadership skills
Excellent written and verbal communication
Candidate should possess strong analytical and organizational skills and be detail-oriented
Competitive compensation and bonus opportunities
Discounted cosmetic services for employee, family, and friends
Cosmetic products discount
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be a safety concern.
Key to denote % of time requirements necessary to perform essential functions of this job. 0% = Zero 1-35% = Little 36-70% = Moderate 71-100% = Great
Physical Requirements: Light: Lifting 0-10 lbs. Moderate: Lifting 0-25 lbs Heavy:
Lifting 25+ lbs.
L - Bending/stooping
L - Reaching above/below the waist L - Pushing/pulling movements
L - Climbing stairs / ladders
L - Standing 0 - Kneeling G - Sitting M - Walking
L - Lifting
0 - Taste/Smell G - Typing
L- Color / Depth perception
M - Fine hand & finger movements G - Operate motor vehicle
L- Operate various equipment
Working Conditions and Schedules:
G - Interacting with co-workers, vendors, and clients in person, telephone, or via Zoom/Teams.
L - Exposed at times to fumes or airborne particles ,
L - Exposed to various noise levels .
G - Office machines, phones, computers, copiers, etc.
G- Working environment: adaptive open office setting.
G- Available to works nights, weekends and holidays, 75% travel required between clinics.
Necessary traits for this position: Seeing Hearing Talking* Reading* Writing*
Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.
Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc.: English Spanish
Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Images team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America 20 million and counting. Ideal Images aesthetic services include laser hair removal, body sculpting, Botox and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.
Ideal Image is an equal opportunity employer.
"Vaccination is required for employment unless you qualify for an approved religious, medical or remote exemption. All new hires must be vaccinated prior to first day of employment unless otherwise approved to start remotely while completing vaccination doses."
Posted Date : 2022-05-07
Job type : Part Time