Serve as the first point of contact for customers seeking technical assistance over the phone or via email
Perform onsite and remote technical support
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Escalate unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Document events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements opportunities
Handle end-user requests for hardware and software for supported clients in the environment.
Track and maintain site documentation, configurations, and maintenance. Complete special assignments and project work as needed.
Interface with third-party vendors to resolve certain hardware/software problems
Provision, deploy and recover hardware asset and workstations
Manage IT assets and inventory
Miscellaneous IT tasks and duties
3-4 years of relevant IT work experience supporting over 300 Windows users
Intermediate knowledge of IT technical principles, concepts, and standards
Intermediate knowledge of Windows 10, O365 and other applications
Ability to work independently and as part of a team while exercising discretion and good judgment
Resourceful with the ability to take initiative and make recommendations
Demonstrate customer service skills with excellent verbal, written, and interpersonal skills
A+, Network+ or MCP certifications a plus
Bachelors Degree preferred
Multi-task oriented with desire to work in a fast paced environment
Must be team player willing to assist others at all levels of the organization
Strong communication skills
Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team.
High level of attention to detail and accuracy
Ability to have flexible hours based on IT team schedules.
Ability to communicate effectively on a one-on-one basis or in group setting.
Must be highly motivated individual with high level of initiative and a positive attitude
Ability to exercise strict confidentiality
Analytical, quantitative and problem solving abilities
Excellent punctuality and reliability
Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.
Job Details:
Posted Date : 2022-05-07
Job type : Full Time
Apply
