Open Date 05/04/2022

Requisition Number PRN30417B

Job Title IT Project Manager

Working Title Asst Dir of Information Technology

Job Grade F

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

This position is considered to be an essential personnel position for the department. As such, must be accessible and available in the event of emergencies or when needed to meet the ongoing missions of the University.

VP Area Academic Affairs

Department 00307 - Housing & Residential Educ

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $70,000 - $73,000

Close Date

Open Until Filled Yes

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The U is a PAC -12 institution with over 33,000 students. Heritage Commons is home to up to 4,200 students who live in the 2002 Winter Olympic athlete village, residing in 22 co-ed residence halls and 10 apartment buildings. In addition, Housing & Residential Education has two apartment buildings located in downtown Salt Lake City that constitute Downtown Commons. HRE is growing with a 400 bed Entrepreneur-Innovation Living Learning complex that opened August 2016, and Kahlert Village, a 1000+ bed residence hall with classrooms and Adobe Creative spaces that opened in August 2020. The University Housing Campus Master plan calls for continued growth and construction to meet the housing demand.

The Assistant Director for IT is a project- and systems-driven leadership position that works with all functional areas within Housing & Residential Education, an auxiliary within the division of Student Affairs. This includes the development and maintenance of housing information systems, housing applications, facility access, as well as system security. This position is responsible for directing IT staff to complete IT service tickets for HRE buildings and staff and providing equitable customer service within the department. This position serves as a member of the IT team, which is primary support for HRE facility and employee technology needs, upgrades, maintenance, and supporting a disaster tolerant infrastructure. The HRE team works collaboratively with Student Affairs Network Support team for planning IT and network support, development, and employee onboarding/offboarding.

The Assistant Director sets the technology direction that supports the mission, vision and values of HRE , a division of Student Affairs. The IT staff are vital to contributing to HREs values, particularly in creating equitable environments through technology and access systems. This position reports to the Associate Director of Operations and serves on the departments Management Team.

Housing & Residential Education and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with the residents.

About University of Utah Student Affairs

Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.


Supervision and Training

Provide direct supervision to one full-time IT Systems Manager, and indirect supervision of one part-time IT Student Leader. Over see IT staff growth, including anticipated new positions. Direct ongoing hiring, supervision, professional development, and evaluation for these roles.

Support and provide oversight to IT unit staff who respond to the department ticket system, including team meetings, building project proposals, and implementing new technology and tools.

Provide regular training and development opportunities to all HRE staff about Information Technology needs and capabilities. Develop trouble-shooting guides to maximize self-directed help opportunities.

Lead staff to develop a shared vision to lead the team to excellence in service, support, and proactive IT planning.

Strategic Planning

Takes part in department strategic planning efforts and integrates strategic planning with updates and initiatives from Student Affairs Network Support and University Information Technology.

Responsible for research and knowledge of best technology practices and potential for implementation within the department, including assessment of staff coverage, support practices, and equipment replacement cycles.

Performs other tasks to include special studies that involve investigation, analysis and recommended solutions to further best practices within the department and/or university.

Oversees device replacement cycle; plans annual purchases and budget initiatives to support HRE strategic plan

Housing Information System Management

Collaborate with the IT Systems Manager and their management of housing information system projects and initiatives in coordination with the department, software vendor, and other stakeholders.

Liaison with Customer Care entities, both internal and external to the University.

Maintain software records and ensure licensing is current; roll out for upgrades and other changes through a testing database and coordinate departments priorities regarding upgrades to applications.

Manage projects and initiatives in coordination with the department and the software vendor and other stakeholders.

Develop/Coordinate data transfers and access transfers , interface needs as business practices require .

Hardware / Software Management

Oversee use of ticket management system with IT team and designate department standards for response time, customer service, and communication.

Purchase, install, and maintain hardware and software congruent to employee and department needs.

Maintain accurate software records and ensuring all software licensing is current.

Maintain accurate inventory and device records to track replacement cycle, warranty, and service needs.

Budget Management

Develop and execute non-capital and operating budgets, and acquire the necessary equipment to effectively maintain and operate the network.

Makes strategic product decisions and sets priorities accordingly.

Updates equipment lifecycle and replacement plans as needed.

Develops proposals for equipment and IT needs for the department, including but not limited to new initiatives, building needs, and shared use spaces such as computer labs and office spaces.

Professional Relationships and Customer Service

Develop and maintain effective collaborative relationships with faculty, staff, and administration in order to utilize the full potential of the resources available on the University campus such as: Student Affairs Network Support, Office of Information Technology, Media Solutions, UCard, Administrative Computing Services.

Act as a contact for department and share data on a cyclical basis with campus partners.

Inform campus stakeholders of issues or adjustments as they arise; provide tactical guidance on ways to mitigate issues.

Prepare both written updates and oral presentations; present ideas in business-friendly and user-friendly language.

Provide internal customer service through addressing IT ticket system of service requests, responding and closing requests as appropriate.

Oversee employee onboarding needs regarding hardware and software access and training for new HRE employees. .

Emergency Response

Respond to network and computing emergencies.

Occasionally work nights and weekends as needed to fulfill job responsibilities.

Act as a point of contact for on-call staff for consult as needed for building access systems.

Performs related duties as assigned or required to meet Housing & Residential Education and University goals and objectives.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion , walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires a bachelors degree or equivalency and 4-6 years of experience in the field or in a related area.

Department specific qualifications include the following:

Bachelors degree and 5 years of progressive experience in Information Technology.

Demonstrated experience in successfully managing technology staff, teams, and projects, including management and supervisory experience.

Demonstrated experience with credential-based building access systems, such as Velocity, Blackboard, RS2, Atrium, or similar.

Demonstrated experience working within a customer service and task management system, such as ZenDesk, ServiceNow, or similar.

Demonstrated understanding of networking infrastructure, VPN , networking hardware, VLANs, and network configuration

Excellent written, oral and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language

Demonstrated integrity and ability to maintain principles and customer service under internal and/or external pressure

Working knowledge of various Microsoft and Apple software applications, including device management systems and practices


Preferred Qualifications

Experience working in a housing department and/or higher education.

Demonstrated experience with content management systems for data exports and queries, including but not limited to using REST , troubleshooting data transfers, and working between different offices or vendors to resolve data management issues

Demonstrated knowledge and experience with housing information systems standard protocols and APIs would be highly beneficial.

Outstanding interpersonal, analytical, and problem-solving skills, including excellent communication skills with a diverse set of colleagues who possess different skills and areas of expertise.

Demonstrated ability to evaluate and assess computer systems and hardware/software proposals for technical merit, cost effectiveness and business application

Type Benefited Staff

Special Instructions Summary

Priority Review Date: 05/18/2022

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action

135 Park Building

Salt Lake City, UT 84112


Online reports may be submitted at

For more information:

To inquire about this posting, email: or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems . Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement . Contact Human Resources at 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at 366-7770 or 695-4877 or University Human Resource Management at 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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