Position Purpose:

Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues

Reach out to all new patients and introduce them to services and products via telephone

Respond to incoming calls and answer any related questions

Maintain patient census and reach out to patients prior to them needing their medications

Ascertain from the patient all of their supply needs and review medication inventory

Offer any additional support or assistance, such as consultations with pharmacists and classes

Maintain statements and inform patients of co-pays and past due amounts

Process payments in the form of credit card transactions

Schedule delivery of medication after all patient needs are addressed

Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals

Provide technical support to physicians, nurses, and patients

Assist and maintain all related pharmacy records as determined by the pharmacist

Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission

Education/Experience:

High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Bilingual preferred.

License/Certification:

Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. TITLE: Patient Care Coordinator I LOCATION: Coraopolis, Pennsylvania REQNUMBER: 1322154

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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