cxLoyalty is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 million consumer touchpoints worldwide, cxLoyalty's unique combination of platform, content and delivery at scale set us apart in the marketplace. Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships. Compensation for this position is between $55,000 and $65,000 plus bonus and beneftis.

The purpose of this position is to provide basic technical support for end users with regards to company provided hardware, software, and peripherals. Responsibilities include, but not limited to:

Break/Fix Support:

The desktop technician will provide first/second level support to end users for questions/issues with company provided hardware, software, mobile devices, peripherals, and basic network related issues.

The desktop technician will install and configure approved company purchased software for users as required.

The desktop technician will escalate issues to senior/lead technicians when additional assistance is needed.
Computer setup and deployment:

Using company standard image/deployment tools, the desktop technician will image, configure and deploy appropriate computer equipment for new employees. This equipment is expected to be delivered the day the new employee arrives and will include the software required for the new user's position in the company.

The desktop technician will image and deploy replacement equipment to existing users in compliance with the company's annual equipment refresh plan. They will verify that the user's applications transfer to the new machine and the user encounters minimal downtime.

Desktop technicians will accurately log their time within the company provided time management tool.

Desktop technicians will ensure that all tickets in their work queue are updated and/or closed appropriately.

Desktop technicians will ensure that they reply to incoming requests/email/voicemails in a timely manner.
Education, Experience & Training:

Associates or Bachelor's degree, Technical degree or equivalent work experience

4 or more years' experience supporting end users in a desk side role

Basic knowledge of troubleshooting Windows operating systems

Knowledge of and troubleshooting MS Office software, hardware and networking

Good verbal, written communication skills, and customer service skills

A+, MS certifications preferred but not required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job Details:

Posted Date : 2022-05-07

Job type : Full Time

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