CCC Enterprise Service Operations Center
o The center is comprised of self-help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense Departments intelligence information systems customers worldwide
o GDIT acts as the first point of contact to resolve technical issues quickly and help DIA customers seek ideas via self-help knowledge portals
As part of the program, GDIT will manage the Service Desk which consists of self-help knowledge portals, remote service desk resolution support and in-field customer engagement support for the Department of Defense Intelligence Information Systems global customers. CSRA will also consolidate and standardize remote and in-field customer support at the enterprise level
Help desk, Help desk support, Service desk, TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1, Entry-level
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Posted Date : 2022-05-06
Job type : Full Time