What you will do:

The Salesforce Administrator is responsible for the efficient handling of requests pertaining to the Salesforce cloud environment used by eXp Realty staff. We are looking for a self-motivated Salesforce Administrator with excellent communication, customer service skills, and a strong background in Salesforce cloud.

Critical to the success of this position will be the ability to effectively manage and process requests  submitted in a prompt and professional manner. Successfully working with technology and business teams to ensure a stable and effective Salesforce environment.

How you will make an impact:

Serve as primary system administrator for Salesforce environment

You will configure Salesforce to satisfy business requirements; including but not limited to: Workflow, Process Builder, Flow, assignment rules, approval processes, user management, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

Ensure users have the appropriate and minimal access to perform their job duties

Participate in SOX audits and work with Security team to ensure Salesforce environment is secure

You will participate in testing activities to ensure development work meets user requirements

You may develop test script criteria and use cases for functional and end-user testing

You may prepare materials and/or conduct end-user training sessions 

You may create user guides, system workflows and other application documentation as needed, including creating standard operating procedures Key success metrics will be: 

System availability 

Issue resolution time 

Issue response and wait time  How you will grab our attention:

Education:
Bachelor of Science in Information Systems, Computer Science or a related discipline and/or 5 to 8  years professional IT experience administering Salesforce applications.

Salesforce Administration certification

3-5 years of experience as a Salesforce administrator

Experience in Service cloud implementation 

Strong understanding of Salesforce best practices and functionality

Experience with deployment and release management 

Demonstrated skill and expertise in working with cross functional teams

Follow best practices to produce clean, efficient and maintainable platform configurations

Assist with production support issues

Research changes in upcoming versions of Salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity

Ability to understand business need and recommend the use of OOTB capabilities

Strong interpersonal skills 

Strong organizational and process management skills 

Able to articulate complex concepts in a meaningful and understandable way 

High degree of creativity and problem-solving ability 

Able to multitask and manage priorities, define and achieve objectives 
Preferred Experience

Understanding of the real estate industry

Working in a 100% remote environment

Understanding of SOX and Segregation of Duties conflicts What eXp provides:

Robust Medical coverage, as well as Dental & Vision benefits

Company provided equipment; laptop, monitor, headset

FSA plan

401k with a 4% match

Stock option grant

Fully remote environment

Amazing company culture

And more...
This job description is not intended to be all-inclusive, and an employee will also perform other  reasonably related business duties as assigned by immediate supervisor and other management as  required. exp Realty reserves the right to revise or change job duties as the need arises. This job  description does not constitute a written or implied contract of employment.

Job Details:

Posted Date : 2022-05-06

Job type : Full Time

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