REPORTS TO Program Supervisor


This role's primary purpose is to coordinate and optimize the Healthy Families America Home Visitation program outcomes through the collection and analysis of program data. The Quality Assurance Coordinator will be responsible for managing data for standardized performance measures including program operations, service delivery , and client demographics and characteristics. A key element of this role is to ensure that services delivered are accurately reflected in all systems. This role supports the Program Supervisor and Team by testing client-driven program developments, monitoring service effectiveness, and improving outreach efforts.


Ensure compliance with data collection mandates.

Coordinate collection of program performance for monthly, quarterly, and annual reports program reports.

Analyze data to support Continuous Quality Improvement process for recruitment, enrollment, engagement, retention, service delivery, client outcomes and accreditation standards.

Foster a "culture of curiosity " within program team.

Coordinate with Administrator in project management of Children ' s Bureau S y stem as related to the Healthy Families America Home Visitation Program. Solve any system related obstacles to effecti v e data management in partnership with Program Management.

Work with staff to ensure client files are up to date in all information system s with a complete summary of services received.

Work within a team-oriented approach to meet the needs of the families, community, and the stakeholders and to ensure excellence in overall service delivery.

Assist with projects related to accreditation preparation and adherence.


Two years' experience with data collection and data entry.

Experience with ongoing monitoring, summarizing, and reviewing data results to improve programming and data systems.

Familiarity with interfacing with multiple information systems preferred.

Experience managing complex databases. At least one-year direct service experience working with families preferred.

Computer literacy including Windows, Word, Access, Excel.

Strong team, organizational and time management skills.

Strong oral and written communication skills, including positive face to face and telephone interaction skills.

Ability to work in a multi-cultural environment required.

Previous experience involving teamwork/team building to accomplish a common goal required.


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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