General Responsibilities

As a Part-Time Customer Care Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. You will also assist customers at Rental Return, Exit Gate, and the Hertz Gold Booth!

The pay rate for this position is $14.50 per hour, with opportunity for commissions when assisting customers at the sales counter! This is also a part-time position, typically working 2-3 shifts each week, 8 hours per shift. As of right now, we are currently in need of evening, night and weekend availability .

Responsibilities:

Provide world class customer service by managing the rental, return and exit process, in compliance with Hertzs policies and procedures.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customers service experience by immediately owning and resolving issues.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Essential Requirements

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast paced environment with a variety of tasks.

Proven experience of working well within a team

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time

All employment is contingent on the successful completion of a background screen and four-panel drug screen.

If you are applying to this position via a third party site, such as Indeed, ZipRecruiter, etc., you will receive an email shortly with a link to complete an employment application on the Hertz site!

Current team members have the following backgrounds: Customer Service, Sales Associate, Host/Hostess, Server, Retail

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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