Company Description

Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.

Job Description

Immediately Hiring - Ability to begin work in a couple days!

Hourly Rate: $11-$12.50/hr depending on experience

Shift Schedule: 6:00am - 12:00pm or 12:00pm - 7:00pm

This is a part-time position.

On-demand pay with DailyPay

Complimentary Pet Day Camp! Bring your dog with you to work!

This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.

Responsibilities include:

Welcome pet parents and their pets as they enter the resort while making a positive impression

Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met

Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner

Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership

Communicate and follow through with pet parent and resort leadership requests

Maintain cleanliness of the entranceway and lobby including the restrooms

Offer upgrades and sell additional services based on guest wants and needs

Responsible for maintaining, cleaning, and supporting the cat room

Liaison to veterinary service team; veterinary appointment status and arrivals

Qualifications

One to two years in a customer service role

Thrives in a fast-paced environment

Detailed, but can work with a sense of urgency while providing exceptional customer service

Strong written and verbal communication skills

Enjoys problem solving to provide our guests and customers with a premier experience

Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times

Able to learn to work with and handle a variety of sizes and breeds of dogs

Ability to receive instructions and remain adaptive to change and training material

Additional Information

Complimentary Pet Day Camp - Bring your dog with you to work!

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Grooming Services

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401 Savings Plan

Health, Dental and Vision Insurance

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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