American Airlines is seeking Part Time Customer Assistance Representatives at the Hartsfield-Jackson Atlanta Airport

The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement

If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to and submit a transfer request.

This job will continue to be posted at least until 04/21/2022. If interested, please apply prior to this date.


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:

What you'll do

Accepting, checking and tagging customers baggage at kiosks

Processing and completing credit card baggage transactions at kiosks

Assisting customers with self-service kiosk check-in and kiosk baggage processing

Queuing lines in ticket counter areas

Accepting and activating customers self-tagged baggage

Performing clearance and verification of documents at kiosks

Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement

Work shifts that include irregular and/or extended hours, weekends and holidays

Click to see what its like to be part of the Customer Service team!

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED or international equivalent

Must be 18 years of age or older

Read, write, fluently speak and understand the English language.

Bilingual language skills may be required in some locations

Applicable valid drivers license as required by local authorities

Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements

Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas , if applicable

Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

Working knowledge of Sabre or any other Passenger Service System

Previous face to face Customer Service experience

Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

401 Program: Available upon hire and, depending on the workgroup, employer contributions to your 401 program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Discrimination and all unlawful harassment in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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