Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Process additional administrative, bookkeeping. and accounting procedures as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Provide exceptional service to all hotel guests during their stay
Qualifications
Proficiency with computers is required; experience with reservation and accounting software is desired
Excellent customer service and communication skills are required
Flexible overnight hours are required
Experience in the hospitality industry or guest services is preferred, but not required
Diploma or equivalent from high school is required; some college is desired
Compensation
$15 hourly
About Holiday Inn Hotel & Suites Cincinnati Downtown
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Job Details:
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time
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