The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift . Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working .
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work .
Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Aimbridge Hospitality standards.
Maintain proper record keeping according to Aimbridge Hospitality standards.
Be familiar with all Aimbridge Hospitality's policies and house rules.
Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work as directed by S.O.P.'s.
Train any new Night Auditors as requested by management.
Run morning reports according to Aimbridge Hospitality procedures.
Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
Handle items for Lost and Found_ according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required .
As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.
The Fairfield Inn & Suites South Bend Mishawaka is located by University Park Mall and is less than 10 minutes to the University of Notre Dame. Our location makes it easy for travelers to explore everything that the South Bend Mishawaka, IN area has to offer. Visitors can catch a Fighting Irish football game at Notre Dame Stadium, visit the animals at the Potawatomi Zoo, and see the exhibits at the Studebaker National Museum in South Bend. If guests are in town on business or for an event, the Windsor Park Conference Center and the Century Center are close by, and we're also close to both Indiana University South Bend and Saint Mary's College. While at our Marriott hotel, guests can enjoy many modern amenities including free WiFi, complimentary breakfast, TV with premium cable in every guest room, and access to our indoor pool, hot tub and 24 hour fitness center. At the Fairfield Inn & Suites South Bend Mishawaka, our guests are our #1 priority.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2022-119366
Street: 425 West University Drive
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time