Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner and assisting with questions regarding reports.
Handles support Line to provide assistance and training in to include assisting with procedures, inquiries, and problem resolution.
Performs time-sensitive ECM reconciliation for clients.
Resolves inbound and makes outbound service calls regarding all Auto Pilot Products, inquiries and/or problems on the status of transactions through all Auto Pilot Products.
Services complex calls, questions or problems from Auto Pilot clients and SWBC users. If necessary, refers unique, highly complex problems to appropriate resources to resolve system related defects.
Creates internal management reports; and assists in special projects as needed.
Serious candidates will possess the minimum qualifications:
Some college preferred or equivalent work experience.
Minimum two to three years of coordinating the client support of company products, high-level customer service or other related experience in a financial institution or call center.
Excellent interpersonal, organizational, communication , and telephone etiquette skills.
Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
Working knowledge of personal computers to include MS Word, Excel and Internet.
Able to sit for long periods of time while executing computer applications, responding to customer correspondence, or providing assistance to team members.
Able to lift 10 - 20 lbs. of binders, paper, and/or file.
Competitive overall compensation package
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Emerging Professionals and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401 retirement plans
Lucrative Wellness Program
*Based upon employee eligibility
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time