Essential Functions/Tasks:

Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries

Keys passenger information into the ticketing reservation system

Assists passengers with reservations, ticketing, and adjustments to itinerary

Greets passengers and provides necessary travel and gate information

Keeps passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights, and luggage

Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time

Lift or move passenger luggage onto the baggage belt and creates bag labels to ensure proper delivery

All other duties as assigned

Knowledge, Skills, and Abilities:

Knowledge or ticketing systems, computers, Unifi/DL, Safety, Security, Airport Layout, FAA, Flight Schedules, and Station Policies and procedures.

Mental Abilities: Must be able to follow directions, count, calculate, and read and interpret documents.

Competency Statements:

Customer oriented: ability to greet customer sin a friendly and courteous manner and take care of the customers needs and personal belongings while following company procedures.

Attendance and reliability: ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift

Communication: ability to communicate in a professional manner with others orally, or written, and actively attend to, list and understand the needs of the customer and comments and questions of others in the workplace.

Accuracy: Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct.

Diversity: ability to work in a friendly, respectful, and processional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability, etc.

Honesty/Integrity/Ethical Standards: ability to maintain high horal standards and be honest and ethical while performing job duties and handling customer belongings

Organization/Time Management: ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner

Safety: ability to follow established safety policy and procedures

Teamwork: Ability to work with others as a team to perform and complete job duties

Adaptability: ability to adapt to change in the workplace such as working different schedules, locations, assignments, shifts or work at various paces. Ability to adjust schedule to work delayed flights if necessary.

Education: High school graduate or GED is preferred

Other Requirements: must be 18 years of age; eligible to work in the US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA Training to obtain airport authority identification security badge.

Physical Requirements:

Ability to lift up to 50 pounds unassisted, 99 pounds with assistance.

Vision- near, distance, peripheral, depth perception

Sense of sound/hearing

Work Environment:

While performing the duties of this job the employee is required to work in crowded public areas of the airport under tight time constraints to service passengers. The noise level in the work environment is moderate to loud. The pace of the work varies but it is often fast paced and depends on the flight schedule, flight delays, weather, and passenger volume.


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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