Overview

The role of the Client Coordinator provides assistance in the treatment and care of clients.  The role prepares and/or updates the clients medical record for their treatment.  The role includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment

Responsibilities

Assists Medical Professional in clinic by:

Provides information, services, and assistance to clients in-clinic

Verifies client information, medical history, and confirming purpose of visit in accordance with protocols

Captures relevant information into client files/charts

Provides clients with information on additional services

Sets up appointments with client and medical professional with treatment questions

Prepares and cleans treatment rooms for clients

Greets clients and visitors into the clinic by standing and extending a warm welcome

Establishes and maintains rapport with clients to ensure overall customer service satisfaction

Answering client questions including scheduling appointments

Checks client appointments in and out

Collects any payments, if any are outstanding ensure knowledge of payment system

Ensures a thorough understanding of company policies and procedures

Checks physical mailbox daily, processes any mail accordingly

Provides clinic tours as needed to new clients

Works collaboratively with Client Experience Team on client inquiries

Works collaboratively with other cross functional teams and departments

Secures client information by completing and safeguarding records in compliance with all laws

Works with clients to relay instructions from medical professionals and answer questions about treatments

Ensures clinic email is reviewed and handled accordingly

Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations

Keeps supplies stocked

Manages equipment repairs with vendors

May assist in inventory intake and recordkeeping as outlined in the inventory guide

File management including creation of medical charts, filing, ensuring effective documentation, storage management

Assists with prescription ordering

Maintains and updates job knowledge by participating in educational opportunities

Adheres to professional standards, policies, and procedures; and federal, state, and local requirements

Other Clinic duties as needed

Qualifications

Education/Training:

Requires a high school diploma or its equivalent

 

Experience:

0-1 years of healthcare or in a clinic setting

Experience in a customer care or customer service setting

Knowledge of clinic operations

 

Technical or Administrative Knowledge:

Knowledge of clinic safety operational guidelines

Knowledge of key administrative systems

 

Special Skills and Abilities and/or:

Must be flexible and adaptable and be able to thrive in a high-growth, dynamic environment

Highest standards of accuracy and precision; highly organized

Articulate with excellent verbal and written communication skills

Ability to think creatively, highly-driven and self-motivated

Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity

Strong teamwork, partnership and leadership skills

Excellent written and verbal communication

Candidate should possess strong analytical and organizational skills and be detail-oriented

 

Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Images team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America 20 million and counting. Ideal Images aesthetic services include laser hair removal, body sculpting, Botox and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.

Ideal Image is an equal opportunity employer.

 

Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption. 

 


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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