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Following an expansive 20 million dollar renovation in 2014, The Hollywood Roosevelt, a nearly 90-year-old classic and prominent character in Hollywood, has reprised its role once again with a modern interpretation to a fabled historical beauty.
Located in the heart of Hollywood, the 300-room hotel is the perfect marriage between old world elegance and modern playful. The hotel is divided between a main tower that houses 240 rooms, and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style, and 60 transitionally designed bungalows, offering a play on indoor living, outdoors. The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees, creating the perfect urban oasis.
The Hollywood Roosevelt remains one of Trip Adivisor's top ranked hotels in Los Angeles, and was also awarded a 2016 Conde Nast Readers Choice Award.
Interested in working with us? If so we encourage you to apply for a position. We look forward to hearing from you!
Position Title: Front Desk Agent
Department: Front Office
The primary role of a Front Desk Agent is to provide the highest level of customer service possible while assisting guests through their check-in and check-out process. Their job duties require style and service attributes that are key to creating a positive guest experience.
Essential Duties and Responsibilities
Check guests in while ensuring a credit card is received; make sure all information provided by guest is accurate
Collect accurate payment from the guest and make accurate account postings to OPERA for all room charges
Manage a cash bank according to hotel policies and procedures
Answer telephone in a professional manner; promptly follow through on any guest needs or requests
Communicate thoroughly and professionally with all departments regarding guest needs and requests
Maintain accurate knowledge of all property offerings, hours of operation and in-house events
Be knowledgeable of information regarding the general local area
Conduct self in a professional manner with the awareness that all actions and communications are within guest view
Maintain cleanliness of Front Desk and ensure work area is orderly and properly stocked
Complete assigned duties within each shift, including daily cash handling and close out procedures
Maintain high level of confidentiality with all guest information
Maintain appearance and uniform standards
Develop and maintain positive communication and teamwork with all co-workers and supervisors, communicate thoroughly and professionally with all departments regarding guest needs and requests.
Handle all guest service issues in an immediate and professional manner
Follow all policies and procedures set forth by the Hotel
Deliver excellent customer service in an efficient manner while acknowledging and greeting guests
Other duties as assigned
Knowledge and Skills
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision
Strong interpersonal skills and the ability to work well with co-workers and the public
Ability to accurately compute and manipulate mathematical calculations
Strong knowledge of Opera PMS and Micros POS preferred
Ability to effectively present information and respond to questions from guests, and the general public
Working knowledge of hotel RMS, and GDS systems preferred
Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
Exercises sounds and accurate judgment with regards to decision making in a timely matter
Prioritizes and plans work effectively and efficiently
Observes and implements all safety and security procedures
Ability to meet deadlines with frequent change delays and unexpected events
Education and Work Experience
High school diploma or general education degree ; one year of prior Customer Service experience and/or training; or equivalent combination of education and experience.
Previous hospitality industry experience preferred
Certificates, Licenses and Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift . The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Ability to read and interpret documents such as hotel communication, operating manuals and documents pertaining to Front Office computer systems. Ability to effectively present information and thoroughly answer questions in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability and Computer Skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to efficiently use Opera.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.
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Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time