Overview

Ideal Image is North Americas #1 aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes confidence changes everything, and its mission is to instill confidence by helping people look and feel their besttaking a holistic, personalized approach to health and wellness that works from the inside out.

 

The role of the Client Coordinator provides assistance in the treatment and care of clients.  The role prepares and/or updates the clients medical record for their treatment.  The role includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment

 

The company is headquartered in Tampa, FL.

Responsibilities

Assists Medical Professional in clinic by:

Provides information, services, and assistance to clients in-clinic

Verifies client information, medical history, and confirming purpose of visit in accordance with protocols

Captures relevant information into client files/charts

Provides clients with information on additional services

Sets up appointments with client and medical professional with treatment questions

Prepares and cleans treatment rooms for clients

Greets clients and visitors into the clinic by standing and extending a warm welcome

Establishes and maintains rapport with clients to ensure overall customer service satisfaction

Answering client questions including scheduling appointments

Checks client appointments in and out

Collects any payments, if any are outstanding ensure knowledge of payment system

Ensures a thorough understanding of company policies and procedures

Checks physical mailbox daily, processes any mail accordingly

Provides clinic tours as needed to new clients

Works collaboratively with Client Experience Team on client inquiries

Works collaboratively with other cross functional teams and departments

Secures client information by completing and safeguarding records in compliance with all laws

Works with clients to relay instructions from medical professionals and answer questions about treatments

Ensures clinic email is reviewed and handled accordingly

Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations

Keeps supplies stocked

Manages equipment repairs with vendors

May assist in inventory intake and recordkeeping as outlined in the inventory guide

File management including creation of medical charts, filing, ensuring effective documentation, storage management

Assists with prescription ordering

Maintains and updates job knowledge by participating in educational opportunities

Adheres to professional standards, policies, and procedures; and federal, state, and local requirements

Other Clinic duties as needed

Qualifications

Education/Training:

Requires a high school diploma or its equivalent

 

 

Experience:

0-1 years of healthcare or in a clinic setting

Experience in a customer care or customer service setting

Knowledge of clinic operations

 

Technical or Administrative Knowledge:

Knowledge of clinic safety operational guidelines

Knowledge of key administrative systems

 

Special Skills and Abilities and/or:

Must be flexible and adaptable and be able to thrive in a high-growth, dynamic environment

Highest standards of accuracy and precision; highly organized

Articulate with excellent verbal and written communication skills

Ability to think creatively, highly-driven and self-motivated

Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity

Strong teamwork, partnership and leadership skills

Excellent written and verbal communication

Candidate should possess strong analytical and organizational skills and be detail-oriented

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be a safety concern.

Key to denote % of time requirements necessary to perform essential functions of this job. 0% = Zero                        1-35% = Little               36-70% = Moderate               71-100% = Great

 

Physical Requirements:                          Light: Lifting 0-10 lbs.     Moderate: Lifting 0-25 lbs                                        Heavy:

Lifting 25+ lbs.

L - Bending/stooping

L - Reaching above/below the waist L - Pushing/pulling movements

L - Climbing stairs / ladders

L - Standing 0 - Kneeling G - Sitting M - Walking

L - Lifting

0 - Taste/Smell G - Typing

L-    Color / Depth perception

M - Fine hand & finger movements G -  Operate motor vehicle

L-   Operate various equipment

Working Conditions and Schedules:

G - Interacting with co-workers, vendors, and clients in person, telephone, or via Zoom/Teams.

L - Exposed at times to fumes or airborne particles ,

L - Exposed to various noise levels .

G - Office machines, phones, computers, copiers, etc.

G- Working environment: adaptive open office setting.

G- Available to works nights, weekends and holidays, 75% travel required between clinics.

Necessary traits for this position:                              Seeing      Hearing       Talking*       Reading*     Writing*

 Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.

 Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc.:  English                                                                                                   Spanish

 

 

Benefits:

Competitive compensation and bonus opportunities

Discounted cosmetic services for employee, family, and friends

Cosmetic products discount

Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Images team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America 20 million and counting. Ideal Images aesthetic services include laser hair removal, body sculpting, Botox and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.

Ideal Image is an equal opportunity employer.

 

  

Vaccination is required for employment unless you qualify for an approved religious, medical or remote exemption. All new hires must be vaccinated prior to first day of employment unless otherwise approved to start remotely while completing vaccination doses.


Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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