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Help Desk Technician Intern -

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, and 2021, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose - To Create Growth. We are excited to have you apply to work with us! "You Belong" is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the Part-Time Help Desk Technician Intern:

Marketstar IT team currently has an opportunity available for a Help Desk Technician in Ogden, UT 20 to 30 hours per week.

The Part-Time Help Desk Technician Intern needs to work well in a team setting and motivated to get task done quickly and effectively with minimal supervision. The ideal candidate will be responsible for managing the Helpdesk equipment room and the logistics of issuing hardware to new hires, and recovering equipment also. He/she will work effectively with end-users and clients to provide timely solutions to service issues and requests in a courteous manner.

What will you do?

Track, log, and trend issue resolution using Helpdesk ticketing system

Image machines for new-hires and transfers

Shipping and receiving hardware from and to end-users

Repair and troubleshoot hardware and network connectivity issues

Remove old equipment and perform data migration to new machines

Manage inventory and track assets

All other duties as assigned by IT management or the Support manager

Skills & Qualifications:

Pursuing IT Help Desk certifications such as

Working knowledge of current Windows OSs and Microsoft Office Suites preferred

Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred

Interest in learning active directory, file servers, and tape backups

Self-motivated with the ability to follow through on projects in a timely manner

Professional demeanor; good customer service skills in person and on the phone

Excellent verbal, writing, and technical writing skill

Excellent problem-solving and organizational skills

Must be able to sit in front of and operate a computer for prolonged periods of time.

This is a non-exempt position

MarketStar is firmly committed to Equal Employment Opportunity and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at talentacquisition@marketstar.com for assistance.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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