Job Details

Job Location
Big Brothers Big Sisters of Metro Atlanta - Atlanta, GA

Position Type
Part Time

Education Level
High School

Job Category
Customer Service

JOB SUMMARY : Reporting to the Customer Relations Supervisor, Big Brothers Big Sisters of Metro Atlanta is seeking a dynamic and mission-driven Part-time Customer Relations Specialist to join the agency at its headquarters located in Atlanta, Georgia.

Position Purpose:

Essential to the BBBSMA brand, the primary function of this position is the responsibility of processing all volunteer and child applications. This includes obtaining references and initializing background checks. The purpose of this position is to ensure that each participant is processed timely and efficiently to the next stage in the enrollment process.

Essential Duties and Responsibilities:

Conduct scheduled and cold inquiry calls with potential participants

Responsible for responding to telephone inquiries from volunteers and parents

Provide program information to clients and initiate processing of clients applying to the program.

Determine eligibility of all clients based on pre-requisite questions during inquiry call

Schedule volunteers for orientation and make reminder calls.

Accurately document all inquiries into the CRM system

Conduct background check on all volunteers using the Verified Volunteer data system

Make and document all referrals when appropriate.

Perform administrative duties regarding all intake Services.

Update and maintain confidential files of all applicants

Maintain computerized data relating to volunteers to ensure accuracy and timeliness of information

Ensure a high-level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Collaborate with other departments to ensure smooth transition among functions and follows process through to next point of contact.

Participate in speaking and recruitment opportunities on behalf of the agency

Education and Work Experience Required

A high school diploma, or GED equivalent. Bachelors degree preferred

At least 1 year of experience in an administrative capacity, including data entry and word processing experience

Skills and Knowledge Required

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Working knowledge of and use of Salesforce

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction

Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating

Ability to relate well in multicultural environments.

Ability to effectively collaborate with other program staff.

Ability to effectively organize and manage a large case load with attention to time sensitive deadlines.

Ability to prioritize multiple tasks and use time effectively in a fast paced environment.

Ability to focus on details, collect meaningful data, and draw solid conclusions.

Bilingual positions require incumbents to write and speak Spanish fluently.
Behavior and Competencies

Is receptive to direction, feedback and guidance; in a word, coachable

Shares own needs, wants, and perspectives in a positive way.

Appreciates and values individual differences.

Shows engaged and active listening so that others feel heard and understood.

Seeks collaboration by encouraging others ideas and input.

Takes initiative to find out whats expected and receive feedback.

Uses personal mistakes as opportunities to learn and grow.

Flexible problem-solver and adapts approach to be most effective.

Follows, and encourages others to follow policies, procedures, and behavior norms.

Follows through with goals and commitments.

Maintains healthy boundaries, and does not participate in negative talk.

Is willing to cross-train and cover for others as needed.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

*All BBBSMA staff are currently working on a hybrid schedule.* Routine office environment. This position is located in our Atlanta office.

Must be available up to 2 Saturdays a month and be able to work until 7:30 pm for 3-4 days per week.

Preferred part-time hours: 25 hours/week

Nondiscrimination and Equal Employment Opportunity :

BBBSMA does not discriminate in employment on the basis of race, color, religion, sex , national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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