Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers determine the best solution for their pool service needs.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions
Update our internal CRM with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new offers or services
Follow up with customers to ensure their pool technical issues are resolved
Gather customer feedback and share with technician teams
Oversee the route optimization for technicians.
Experience as a Customer Support Specialist or similar CS role
Familiarity with pool industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling challenging customers and situations
This position is a part-time position . This position is 100 percent remote.
Compensation: $15.00 per hour
Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service
Our pool technicians, or 'Scouts' as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you'll be spending so much time outside!
Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time