A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation.

Welcomes guest to the resort and controls traffic flow on the front drive. Informs guests of temporary parking and self parking procedures. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.

Job Specific

Ensures proper and safe traffic flow

Welcomes guests to the Hotel

Provides parking information to guests

Stores luggage for guests when guestrooms are not ready upon arrival

Handles guest inquiries professionally and with the utmost courtesy and accuracy

Provides guests with Hotel and surrounding area information and travel directions

Summons taxis for outbound guests and provides information regarding other transportation options

Becomes familiar with guest names and acknowledges guests by name

Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks

Provide detailed information about hotel facilities and operating hours

Is alert to guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistance

Assists Security when a Code Red takes place

Answers telephone calls in a professional manner consistent with Star Service Standards

Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door

Assists front desk in coordinating room moves

May perform the duties of resort shuttle driver

Maintain log and maintenance of resort vehicles

Maintain inventory and maintenance of bell carts on property

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with Loews Hotels standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with Loews Hotels standards, policies and rules

Recycles whenever possible

Remains current with Loews Hotels information and changes

Complies with Loews Hotels uniform and grooming guidelines

Qualifications

Excellent communication and guest relations skills

Excellent knowledge of local area

Must be able to lift 75 pounds and push a cart weighing up to 150 pounds

Position requires continual bending, lifting, stooping, and pushing

Able to work a flexible schedule, including weekends and holidays

Previous hotel experience preferred

High School Deploma or equivalent

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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