Part Time Bilingual Receptionist Non Union Brown Square

Rochester, NY Dental Brown Square




Are you looking for your next job opportunity? Try Jordan Health! Anthony L. Jordan Health Corporation is a trusted community health center throughout the Greater Rochester, NY area. As one of the first 5 Federally Qualified Health Centers established in the nation, its roots are steeped in service to those who face health and health care barriers, meeting their need for comprehensive medical, dentistry, behavioral health, and community services.

Jordan Health is seeking aPART TIME BILINGUAL DENTAL RECEPTIONISTto serve as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact in person. Effectively register patients when presenting for an appointment including and not limited to insurance verification, demographic verification and updating required EHR fields. Effectively fulfill other related clerical functions within the department.


High School diploma or equivalent is required.

One year of directly related experience in a health care setting is strongly preferred.

Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities

Accurate keyboarding skills

Ability to use an office phone with special features

Knowledge of customer service principles and practices

Computer or business school training is highly desirable.

Bilingual REQUIRED


Ongoing participation in continuing education is required.


Must be able to demonstrate competency in:

MS Office Applications

eClinicalWorks or other electronic health record preferred

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Experience with ECW or ability to quickly learn and use the system

Hands-on experience with office equipment

Professional attitude and appearance

High level of accuracy when completing patient intake activities

Ability to be resourceful and proactive when issues arise

Customer service attitude

Tolerance for stressful situations

Bilingual REQUIRED

We welcome referrals. Interested parties can click here: learn more about the position or share this opportunity.


Exercising utmost discretion, diplomacy and tact in all patient/staff interactions

Welcoming and greeting each patient and visitor in a manner that is compassionate and helpful

Having a smile when speaking with patients and staff and always identifying oneself and using Jordan approved greeting/scripts

Properly routing calls to the correct department, staff member or answer questions with a friendly and courteous tone, fostering a warm, caring and positive rapport with patients

Effectively using technology and office resources

Communicating compassionately and without judgement with patients whove no showed an appointment or who have arrived late for an appointment and help troubleshoot patient barriers and connect patients with the care team

Problem solving self-pay patient scenarios by utilizing the financial counselors and other resources

Staying up to date with changes that insurance payers demand as communicated by Billing and attesting to knowledge of changes per department procedure

Communicating with clinical staff about patient flow and updating electronic health record as necessary

Communicating with patients regarding operational/team delays when possible in a caring and non-critical manner

Scheduling patients who walk in to schedule an appointment

Entering accurate information into EHR based on most current Measures table ; examples include insurance requirements and patient demographics

Verifying patient insurance at the time of the visit using approved and available resources

Collecting and processing all information needed for each payer to assure Jordan will receive payment

Updating PCP and Primary Caregiver fields in Electronic Health Record based on current protocol.

Complete New Patient Packets accurately

Working with each patient to resolve all insurance demographic discrepancies

Assign Correct Insurance Payer

Correct setup of primary insurance

Include CIN in additional tab

Include full Medicaid wrap

Assign correct insurance payer

Add secondary insurance

Complete correct setup of secondary insurance

Complete and properly fax PCP change form

Accurately set up MVA insurance

Accurately complete AOB form

Use MVA case as appropriate

Check eligibility for services

Correctly enter name

Correctly enter address

Correctly enter date of birth

Add and remove a provider correctly

Create a new patient/Guarantor/UDS

Schedule an appointment/select visit type and complete "check-in & check-out"

Complete patient HUB

Identify account balance and collecting co-pays

Understand billing alerts

Check account balances

Use correct Pt ID & Update PCP Change form

Complete referral to FC if no active insurance on file

Correctly enter Primary and Secondary Insurance

Attending all staff/department meetings, team huddles and department/site meetings, and completing in-service and annual training per regulatory agency recommendations or requirements

Adhering to all policies on safety and security; maintaining restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality

Practicing confidentiality and privacy protocols in accordance with Jordan health policies and HIPAA requirements

Participating in peer monitoring and peer review at quarterly intervals for purposes of evaluation and giving/receiving feedback

Checking Jordan Health email at least daily

Performing other related duties as assigned

Calling attributed patients based on collaboration from other Jordan Health Teams

Receiving, sorting and distributing daily mail/deliveries

Taking messages for clinicians and utilizing telephone encounters appropriately and correctly

Cross-training in other receptionist roles for coverage as needed/assigned

Contributing to team effort by accomplishing assigned tasks with accuracy, actively participating in group meetings and assisting others as necessary

Assisting in training new Jordan Health members to effectively contribute to team success

Maintaining a positive attitude with patients and co-workers to promote and effective team approach to patient care

Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and a 403b retirement plan. We offer a Professional Development allowance.

Please Send Resume to: Human Resources, Anthony L Jordan Health Corp., 214C Lake Ave, Rochester, NY 14608

or FAX 585.423.2853

Jordan Health offers equal opportunities to all persons without regard to race, color, religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics, or genetic information, or any other status protected by law.

About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

COMPLIANCE:This position requires compliance with Jordan Health's Compliance Program, compliance Code of Conduct, and its written policies, procedures, and protocols .Such compliance will be an essential element considered as part of the regular performance evaluation of the Compliance Database Librarian. Failure to comply with the Written Standards will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with Jordan Healths Compliance Program Policy and Procedure Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.


Same as Above

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

Learn More & Apply