Part Time Bilingual Receptionist Non Union Brown Square
Rochester, NY Dental Brown Square
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Description
PART TIME BILINGUAL DENTAL RECEPTIONIST NON UNION -24 HRS A WEEK
Are you looking for your next job opportunity? Try Jordan Health! Anthony L. Jordan Health Corporation is a trusted community health center throughout the Greater Rochester, NY area. As one of the first 5 Federally Qualified Health Centers established in the nation, its roots are steeped in service to those who face health and health care barriers, meeting their need for comprehensive medical, dentistry, behavioral health, and community services.
Jordan Health is seeking aPART TIME BILINGUAL DENTAL RECEPTIONISTto serve as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact in person. Effectively register patients when presenting for an appointment including and not limited to insurance verification, demographic verification and updating required EHR fields. Effectively fulfill other related clerical functions within the department.
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent is required.
One year of directly related experience in a health care setting is strongly preferred.
Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities
Accurate keyboarding skills
Ability to use an office phone with special features
Knowledge of customer service principles and practices
Computer or business school training is highly desirable.
Bilingual REQUIRED
LICENSES AND CERTIFICATIONS:
Ongoing participation in continuing education is required.
SPECIAL SKILLS, KNOWLEDGE REQUIRED:
Must be able to demonstrate competency in:
MS Office Applications
eClinicalWorks or other electronic health record preferred
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Experience with ECW or ability to quickly learn and use the system
Hands-on experience with office equipment
Professional attitude and appearance
High level of accuracy when completing patient intake activities
Ability to be resourceful and proactive when issues arise
Customer service attitude
Tolerance for stressful situations
Bilingual REQUIRED
We welcome referrals. Interested parties can click here:https://www.jordanhealth.org/employment/to learn more about the position or share this opportunity.
PART TIME BILINGUAL DENTAL RECEPTIONISTwill ensure that:
Exercising utmost discretion, diplomacy and tact in all patient/staff interactions
Welcoming and greeting each patient and visitor in a manner that is compassionate and helpful
Having a smile when speaking with patients and staff and always identifying oneself and using Jordan approved greeting/scripts
Properly routing calls to the correct department, staff member or answer questions with a friendly and courteous tone, fostering a warm, caring and positive rapport with patients
Effectively using technology and office resources
Communicating compassionately and without judgement with patients whove no showed an appointment or who have arrived late for an appointment and help troubleshoot patient barriers and connect patients with the care team
Problem solving self-pay patient scenarios by utilizing the financial counselors and other resources
Staying up to date with changes that insurance payers demand as communicated by Billing and attesting to knowledge of changes per department procedure
Communicating with clinical staff about patient flow and updating electronic health record as necessary
Communicating with patients regarding operational/team delays when possible in a caring and non-critical manner
Scheduling patients who walk in to schedule an appointment
Entering accurate information into EHR based on most current Measures table ; examples include insurance requirements and patient demographics
Verifying patient insurance at the time of the visit using approved and available resources
Collecting and processing all information needed for each payer to assure Jordan will receive payment
Updating PCP and Primary Caregiver fields in Electronic Health Record based on current protocol.
Complete New Patient Packets accurately
Working with each patient to resolve all insurance demographic discrepancies
Assign Correct Insurance Payer
Correct setup of primary insurance
Include CIN in additional tab
Include full Medicaid wrap
Assign correct insurance payer
Add secondary insurance
Complete correct setup of secondary insurance
Complete and properly fax PCP change form
Accurately set up MVA insurance
Accurately complete AOB form
Use MVA case as appropriate
Check eligibility for services
Correctly enter name
Correctly enter address
Correctly enter date of birth
Add and remove a provider correctly
Create a new patient/Guarantor/UDS
Schedule an appointment/select visit type and complete "check-in & check-out"
Complete patient HUB
Identify account balance and collecting co-pays
Understand billing alerts
Check account balances
Use correct Pt ID & Update PCP Change form
Complete referral to FC if no active insurance on file
Correctly enter Primary and Secondary Insurance
Attending all staff/department meetings, team huddles and department/site meetings, and completing in-service and annual training per regulatory agency recommendations or requirements
Adhering to all policies on safety and security; maintaining restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality
Practicing confidentiality and privacy protocols in accordance with Jordan health policies and HIPAA requirements
Participating in peer monitoring and peer review at quarterly intervals for purposes of evaluation and giving/receiving feedback
Checking Jordan Health email at least daily
Performing other related duties as assigned
Calling attributed patients based on collaboration from other Jordan Health Teams
Receiving, sorting and distributing daily mail/deliveries
Taking messages for clinicians and utilizing telephone encounters appropriately and correctly
Cross-training in other receptionist roles for coverage as needed/assigned
Contributing to team effort by accomplishing assigned tasks with accuracy, actively participating in group meetings and assisting others as necessary
Assisting in training new Jordan Health members to effectively contribute to team success
Maintaining a positive attitude with patients and co-workers to promote and effective team approach to patient care
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and a 403b retirement plan. We offer a Professional Development allowance.
Please Send Resume to: Human Resources, Anthony L Jordan Health Corp., 214C Lake Ave, Rochester, NY 14608
or FAX 585.423.2853
Jordan Health offers equal opportunities to all persons without regard to race, color, religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics, or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
COMPLIANCE:This position requires compliance with Jordan Health's Compliance Program, compliance Code of Conduct, and its written policies, procedures, and protocols .Such compliance will be an essential element considered as part of the regular performance evaluation of the Compliance Database Librarian. Failure to comply with the Written Standards will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with Jordan Healths Compliance Program Policy and Procedure Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions.
Requirements
Same as Above
Job Details:
Posted Date : 2022-04-21
Expiry Date : 2022-07-21
Job type : Part Time
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