Job Description

Department

Operations

FLSA Status

Non-Exempt

Supervisor's Title

Customer Care Supervisor

Who we are

Our Purpose is to help people enjoy a better life and communities thrive. Corix has been building, operating, and maintaining water, wastewater, electric, gas and sustainable energy utility infrastructure for many years across Canada and the U.S. Our vision is to be the preferred utility delivering co-created solutions our customers want. Throughout our history, we have helped communities to grow and thrive by implementing safe and efficient infrastructure solutions that meet their unique needs. At Corix our values are safety, integrity, excellence, and connection.

The Corix team has an opportunity for a Temporary Customer Experience Specialist in Fairbanks, AK. Responds to inquiries received through phone, email and/or written correspondence with customers by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring written response with the use of standard form letters. Works under direct supervision.

What you'll Do

Major Accountabilities

Handle incoming calls and walk-in customers with billing inquiries.

Schedule and coordinate meter maintenance and other department appointments.

Process daily cash management procedures to include preparing bank deposits.

Assist with maintenance of department filing system and scanned database.

Perform other activities as assigned by Customer Care Manager.
What you bring

Experience

One year of customer service experience
Education/Certifications

HS Diploma or GED
Nice to have

College coursework.

Two or more years of customer service experience

Familiarity of wastewater and plumbing terms and general functions.
Skills and Qualifications

Able to provide exemplary customer service to a diverse customer base and co-workers.

Demonstrated experience assisting difficult customers and resolving conflict while adhering to regulatory and company policies.

Able to remain positive and friendly while working under pressure in a high-volume service environment.

Experience with record keeping and operating under strict confidentiality policies.

Proficient in the use of Microsoft Office applications, as well as standard office equipment.

Can perform multiple tasks, prioritize workload, and collaboratively solve problems.
Please note:

This position is part-time. Flexible hours. Up to 12 -12 hours a week

Light to moderate physical activity, requires normal hearing and vision.
Management maintains the right to assign or reassign duties and responsibilities at any time.

Corix Group of Companies is an E-Verify participating employer.

People Focused and Inclusive Culture

We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.

Corix is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

EEOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, pregnancy, childbirth , or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

USAK*

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time

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