Oversee and coordinate installation of new PCs for an annual refresh. Provide IT technical support to all City users as assigned, responding to and prioritizing desktop support tickets. Escalate level 2 desktop support tickets to the Sr. Desktop Support Specialist.


  • Receives, installs and configures new IT equipment. This includes imaging new computers, testing and configuring mobile devices and MDTs for first emergency service departments.
  • Performs installation and/or troubles hooting of software, peripherals, PC's and other IT provided equipment for the entire City.
  • Assist with end-user asset inventory management and auditing by department and prepare retired/damaged items for annual disposal.
  • Maintains desktops for all locations by completing software updates as needed.
  • Ensure all PCs have appropriate security/anti-virus installed and troubleshoot associated application failures, escalating as needed.
  • Assist end users with issues and completing assigned service requests. This includes calls, tickets, walk ins, off-site support and interdepartmental requests.

    Assists the Desktop Support Supervisor and other IT personnel where needed.

    Escalate level 3 desktop support tickets to Desktop Support Supervisor.

  • Perform specific desktop support duties including mobile device management, application configuration, security monitoring and remediation as well as basic AV support.
  • Provides IT assistance for EOC room when required including emergencies/crisis as determined by fire chief.


    Education and Experience:

    High School Diploma or GED. Working knowledge of the latest Microsoft operating systems; gained through continuing education programs equivalent to that gained from completion of 1 year of college, 2 years prior experience or a combination of both.

    CompTIA A+ required or comparable certificate as determined by the supervisor. months of employment or attainment of position as a condition of continued employment. If the certification expires, becomes obsolete, or ceased to be offered by the certification authority then you are required to achieve a new or higher qualifying certification within one year of expiration.)

    Special Requirements:

    Preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft Operating System Fundamentals. Valid Texas Drivers license. Must pass a drug screen and doctors physical exam.

    Knowledge, Skills and Abilities :

    Knowledge of the latest Microsoft operating systems

  • Knowledge of latest Microsoft operating systems, generally familiar with Microsoft Office products and standard equipment platforms.
  • Skill in diagnosing and troubleshooting computers and applications sufficient to determine if problems are a result of hardware, software or a system configuration
  • Ability to assemble standard components including computer, monitor, printer, mouse, modem, and multimedia, network cards, keyboards, and other peripherals into a functioning unit with proper cable management.

    Ability to lift up to 50 pounds.

    Ability to perform normal software installation tasks.

  • Ability to perform tasks necessary to manage and update end user networked equipment as needed .


    The work is medium and requires the ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force to move objects. Additionally, the following physical abilities are required: balancing, crouching, feeling, fingering, handling, hearing, kneeling, lifting, mental acuity, reaching, repetitive motions, speaking, standing, stooping, talking, visual acuity, and walking.


    Work is performed where physical hazards may be encountered.

    Job Details:

    Posted Date : 2022-04-21

    Expiry Date : 2022-07-21

    Job type : Part Time

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