Part time Customer Experience Advocate Remote Birmingham

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.

Do you enjoy learning new things, multi-tasking and helping customers? Are you looking for a virtual position with a growing company, but not have the availability to commit to a full-time position? If so, the Part-Time Customer Service Advocate may be the right opportunity for you. The Customer Experience Advocate is responsible for delivering customer satisfaction on every call received from Protective Life policyholders. Good communication, multi-tasking skills and decision-making skills are required to effectively interpret the customer needs and provide service in an environment involving sensitive customer information.

This position is up to 18 hours per week -- total hours may vary week to week. The days/hours of this position will potentially vary due to business need and schedule availability, but key shifts we are expecting to offer are Mondays, Tuesdays, and Fridays, from 8am-4:30pm Central time.

There is potential for some hours scheduled outside of these key shifts, but overall, our Customer Experience Center is open between Monday-Thursday, 7am-6:30pm. and Friday 7:00am-5:00pm Central time.

The salary for this position is $18.00 per hour. There are no benefits associated with this position. Protective will provide equipment, however, you must meet the work from home requirements which includes a distraction free work space and internet speeds with a minimum of 10 mbps download and 5 mbps upload speeds. You must be available to begin training on April 11, 2022.

Competencies / Skills Required:

Technology Skills - Skilled in the use of computers, telephones, and headsets. Adapts to new technology, keeps abreast of changes, learns new programs quickly, and can work with multiple computer systems effectively and efficiently in a fast-paced environment. Ability to troubleshoot minor technical issues and can effectively communicate equipment/system needs with a technical support team or manager.

Communication Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills as well as the ability to handle confidential or sensitive information with discretion.

Dependability -Meets attendance/punctuality requirements.

Adaptability - Is able to complete all company required, job specific, and departmental training. Embraces change, sets personal standards to align with or exceed departmental expectations, and stays focused under pressure.

Qualifications:

Call Center experience preferred but not required

Prior customer service experience

High school graduate or equivalent

Able to meet minimum department standards within a specified period of time

PC experience with knowledge of Microsoft Office

Available to work assigned schedule up to 18 hours Mon, Tues, Fri 8am-4:30p Central

Availability to be flexible with hours during our peak seasons or volume spikes between 7a-6:30p

Must reside within 60 miles of Birmingham, AL

Available to attend a 2 week training beginning April 11, 2022

This position is a Virtual/work from home position subject to our virtual workplace standards.

All candidates must complete a background check, including a drug screen.

At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse, equitable, and inclusive workforce.

We aim to protect our employees' wellbeing through a broad benefits offering. We protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with paid time off, paid parental leave, short-term disability, and a cultural observance day. We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and matching in 401ks. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.

Job Details:

Posted Date : 2022-04-21

Expiry Date : 2022-07-21

Job type : Part Time